Content Moderator German Speaking
Content Moderator German Speaking
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Job Description
Content Moderator German Speaking
20700 Hybrid Working in Malta
Become part of a dynamic and international team at our Malta office where were committed to making the internet a safer space for everyone.
Our client is a rapidly expanding tech company that delivers cutting-edge tools and services to online marketplaces worldwide.
At the heart of our operations are our dedicated moderation teams the backbone of our success. We prioritize investing in our people and take pride in fostering internal growth: in fact half of our managers and specialists began their journey as content moderators.
We believe in a healthy work-life balance and offer our employees the flexibility to work from our Malta office or remotely from home.
This role requires no previous experience as full training support given!!
Tasks
Your Role and Responsibilities:
- Review user-generated content (e.g. sales advertisements) in both German and English to ensure it meets platform standards.
- Assist users and respond to their inquiries via email in a timely and helpful manner.
- Handle customer support across all topics related to the online marketplace maintaining a positive empathetic and professional tone at all times.
- Participate in ongoing training sessions to stay up-to-date with publication guidelines market trends and best practices in content moderation.
- Collaborate effectively with your team to ensure consistent quality and support.
- Provide valuable feedback to managers regarding recurring user issues questions and trends you are the voice of our users.
- Suggest enhancements to publication policies to help improve overall user experience.
- Adhere to internal communication protocols and company policies.
- Make informed moderation decisions in alignment with established policies and procedures.
Requirements
What Were Looking For:
- Fluency in German and a good command of English.
- Adaptability and quick decision-making skills in a fast-paced environment.
- A conscientious and dependable attitude commitment is one of our core values.
- A keen eye for detail and strong observational skills.
- A genuine care for people your work directly contributes to the online safety of our users and their communities.
- An interest in online marketplaces the sharing economy and emerging technologies is a plus.
- No prior experience required we provide full training.
- Previous experience in content moderation customer support or digital platforms is advantageous but not essential.
Benefits
Competitive Salary & Benefits:
- 1725.34 gross / approx. 1450 net per month
- Twice-yearly performance bonuses
- Working from home allowance
- Private health insurance including eye care and mental well-being support
- Corporate discounts for gyms shops and taxis
- Free daily transport to the office from select locations in Malta
- Discounted gym membership
Relocation Support for International Applicants:
- Flight allowance up to 200
- 13 weeks of free accommodation upon arrival
- Comprehensive relocation support
Flexible Working Conditions:
- Hybrid work model work from home or the office
- Ability to work from home during late shifts and weekends (latest shift ends at midnight)
Career Growth & Development:
- Clear opportunities for advancement into management or specialist roles
- Ongoing training and regular feedback sessions
- Refer a Friend bonus program
Work-Life Balance & Extras:
- Additional vacation days
- Free tea coffee and fresh fruit at the office
- Fun team events and a vibrant multicultural work environment
Purpose-Driven Work:
- Be part of a meaningful mission making the internet a safer place for everyone
- Join a fast-growing innovative international tech company that values your contribution
There well be a two stage interview process with an online assessment to complete followed by a Teams interview with HR and Customer Service Manager
Employment Type
Full Time
