E-Commerce Customer Service Representative (ZR_23884_JOB)
E-Commerce Customer Service Representative (ZR_23884_JOB)
Posted on :
04-06-2025
Employer Active
1 Vacancy
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Job Description
This is a remote position.
Schedule:
- (40 hours a week)
- Either Monday - Friday or Weekends with 2 days off on weekdays.
- 8 AM- 5 PM (EST) includes 1h unpaid break
Responsibilities
- Provide customer service support primarily on weekends (Friday Saturday Sunday) with potential for expanded coverage
- Handle customer inquiries through multiple channels including email chat and phone support
- Manage customer service tasks using Gorgias customer service tool within Shopify
- Assist with general Shopify e-commerce related tasks and platform management
- Support customer service operations across 3-4 company websites
- Handle product-related inquiries and provide technical assistance to customers
- Perform upselling and product recommendations to enhance customer experience
- Assist with regular Shopify administrative tasks as needed
- Work within a 9-5 schedule or extended hours as business needs require
Requirements
- Proven experience with e-commerce platforms specifically Shopify and Amazon
- Hands-on experience with Gorgias customer service tool
- Strong customer service background with excellent communication skills
- Ability to handle phone support with clear professional English communication
- Knowledge of sports and golf industry preferred
- Experience with customer service across multiple e-commerce websites
- Capability to work weekend shifts (Friday through Sunday)
- Technical aptitude for learning new e-commerce tools and processes
Scope
- Primary focus on customer service delivery with 70-80% of time dedicated to customer interactions
- Secondary responsibilities include Shopify platform management and administrative tasks
- Coverage initially focused on weekend operations with potential expansion to full-time schedule
- Work across multiple brand websites within the sports/golf apparel industry
- Potential to transition from weekend-only to full-time role based on performance and business needs
- May eventually replace existing customer service representative if performance standards are met
- Opportunity for role expansion into sales support and upselling activities
Independent Contractor Perks
- Permanent work-from-home
- Immediate hiring
- Steady freelance job
ZR23884JOB
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Employment Type
Full Time
Company Industry
Key Skills
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