Help Desk Associate
Help Desk Associate
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1-3years
70 - 80000
1 Vacancy
Job Description
Job Description
We are seeking a highly motivated and customer-oriented Help Desk Professional to join our team. The ideal candidate will have a strong understanding of IT support principles and a passion for resolving technical issues.
Responsibilities:
- Provide first-level technical support to end-users via phone email and in-person
- Troubleshoot and resolve a variety of technical issues including hardware software and network problems
- Document and track all support requests and resolutions
- Identify and escalate complex issues to higher-level support teams
- Maintain a positive and professional attitude even under pressure
- Stay up-to-date on the latest technologies and troubleshooting techniques
Qualifications:
- Strong understanding of IT support principles including hardware software and networking
- Excellent problem-solving and troubleshooting skills
- Excellent verbal and written communication skills
- Ability to work independently and as part of a team
- Experience with help desk ticketing systems
- IT certifications (e.g. A CompTIA Network) preferred but not required
Employment Type
Full Time
