Senior Cloud Support Operations Engineer II

About the Role: 

Strategy is seeking a Senior Cloud Support Operations Engineer II with extensive hands-on experience in AWS Azure and GCP to elevate our cloud support operations ensure high service availability and support scalable cloud deployments. This role leads incident response efforts mentors team members and collaborates across departments to maintain and evolve our cloud platforms. 

As a key player in the Cloud Product Specialist team you will be responsible for maintaining upgrading and automating solutions to support the security and stability of Strategys cloud environments. You will also manage tooling work closely with software development teams and continuously look for opportunities to improve reliability and efficiency. 

Key Responsibilities: 

• Lead and coordinate incident response across cloud platforms working with DevOps Security and Engineering teams. 

• Collaborate on designing resilient scalable cloud infrastructure and operational workflows. 

• Own and manage complex cross-team cloud service issues and proactively drive resolution. 

• Build and maintain automation solutions using tools like Python Ansible Jenkins PowerShell. 

• Work with Docker/Kubernetes to support containerised application environments. 

• Provide direct support for customer upgrades escalations and strategic implementations. 

• Identify areas for improvement within the Strategy Cloud Platform and propose/implement enhancements. 

• Partner with development teams to improve the reliability observability and performance of backend systems. 

• Design and implement automated testing for deployment pipelines and services. 

• Champion cloud best practices and standards across support and engineering teams. 

• Document processes train others and promote a culture of continuous improvement and knowledge sharing. 

• Communicate effectively across time zones and global teams. 

Qualifications: 

• Bachelors degree in Computer Science Computer Engineering Software Engineering or a related field. 

• 10 years of IT customer service experience with a strong focus on customer success and satisfaction. 

• 5 years of hands-on experience with cloud technologies primarily in AWS and Azure; GCP experience is a plus. 

• Strong scripting/automation skills using Python PowerShell Ansible and tools like Jenkins. 

• Experience managing and troubleshooting Linux (RedHat Amazon Linux) and Windows systems. 

• Proficiency in cloud networking infrastructure identity management and monitoring tools. 

• Hands-on experience with CI/CD pipelines and Infrastructure-as-Code (Terraform Ansible CloudFormation). 

• Demonstrated ability to lead complex troubleshooting efforts and resolve critical incidents efficiently. 

• Excellent documentation communication and mentorship skills. 

• Ability to support customers between 8:30 AM 6:30 PM EST. 

• Willingness to work from the HQ office in Washington DC five days a week. 

Preferred Qualifications: 

• Cloud certifications such as AWS Certified Solutions Architect Azure Administrator Associate or GCP Cloud Engineer. 

• Experience supporting multi-tenant cloud environments. 

• Exposure to micro services and server less architecture. 

Qualifications :

Additional Information :

Strategy is an Equal Employment and Affirmative Action employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. All qualified applicants will receive consideration for employment without regard to race creed color religion national origin sexual orientation gender identity disability veteran status sex age genetic information or any other legally-protected basis.
Strategy is an Equal Employment /Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability you may contact us about your interest in employment at .

Strategy is an Equal Employment and Affirmative Action employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Strategy is an Equal Employment /Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures.  If you have any difficulty using our online system and you need an accommodation due to a disability you may contact us about your interest in employment at

Remote Work :

No

Employment Type :

Full-time