Business Partner Due Diligence Team Lead

• Operations
  • Ensures that false positive clearing activities business partner information entries data correction post completion tracking and mitigation measures are performed according to documented processes.
  • Ensures sample check are within the KYPB platform and follows predefined criterias.
  • Ensures clear communication and escalate any issues to Group Compliance and Export Controls team.                                    
• Service Level Agreements / Metrics
  • Deliver performance that meets or exceeds service level agreement requirements.
  • Creates action plan on failed KPIs and monitor the closure.
  • Define performance measurements for BP Due Diligence operations.
  • Participate in negotiating service level agreements with business stakeholders.     
• Leadership and Management
  • Plan organize lead and control the work of the teams to ensure that objectives are achieved and services are delivered to the customers/stakeholders. 
  • Manage the performance of the BP Due Diligence team including hiring training coaching performance correcting (disciplinary actions) career planning and salary recommendations.
  • Act as escalation point for the day to day operations of the team provide guidance and feedback and coaching leads and team members.
  • Drive development measures for all members are achieved as per defined goal discussed with Service Delivery Head.
  • Drive and review teams capacity utilization and workloads analyze headcount requirements billing allocation and recommend action plans to Service Delivery Head.                          
• Projects/Ad hoc
  • Leads and executes global initiatives and projects that involve BP Due Diligence and related activities.
  • Identify drive and sustain BP Due Diligence related process improvements and cost efficiency.
  • Lead future BP Due Diligence work migration and help identify growth or expansion opportunities.
  • Assist staff in identifying defining and implementing process re-engineering and  efficiencies.                                  
• Stakeholders/Customer Focus
  • Work with the stakeholders in leading and executing global process initiatives impacting BP Due Diligence processes.
  • Identify improvements on process tools or ways of working and influence the stakeholders to obtain their buy in during execution. 
  • Build and support relationships with business locations contacts Group and Export Controls Compliance team Finance and other internal / external stakeholders.
  • Foster communication and teamwork within and across organizational boundaries.
• Process Improvement and Innovation
  • Identify drive and sustain Due Diligence process improvements innovation tools and ways of working. 
  • Lead implementation of technology-related process improvement opportunities.
  • Drive and enhance employee participation in center and corporate wide initiatives (e.g. CBS culture Bright Ideas) achieved CBS goals as defined by his / her Service Delivery Head.                                  
• Internal Control
  • Maintain and execute adequate internal controls for compliance with corporate policies.
  • Drive process compliance and assist internal and external audits.

Qualifications :

• Bachelors degree holder in Business Finance Engineering IT or related courses. 
• Basic knowledge in Compliance Sanctions & Export Control and/or Labor and Human Rights and Environmental Due Diligence.
• 5-8 years of related work experience in Compliance and Export Control is a plus.
• 3 years people and stakeholder management experience
• Advanced knowledge of IT systems and databases preferably SAP
• Proficient in using Office 365 applications; Advanced knowledge of Excel                                    
• Prior experience in business process re engineering or process improvement initiatives a plus.
• At least 5 years supervisory/managerial experience in a BPO or shared service industry
• Change management                                    
• Experience with working with international teams required
• Expert in customer relationship and stakeholder management skills
• Excellent communicator and deep understanding of different cultures and norms.

Additional Information :

Required Knowledge:

• Understanding of internal control elements and BP Due Diligence best practices                                
• Project management experience                                
• Ability to plan assign and direct work. Manage multiple priorities and follow through on projects to completion                                
• Highly analytical                                
• Knowledge and understanding of industry business operational concepts                                
• Ability to interview hire and train                                 
• Ability to address employee needs and resolve problems                                
• Able to prepare manage and understand accounts payable reports to drive process compliance
• Problem solving and decision making tools and techniques (Methodical)                                
• Communication skills including presentation (Methodical)                                
• SAP knowledge and use (Specialized)                                
• Human relations skills (leading teams conflict management networking communications) (Methodical)                                
• Total Cost Management (Methodical)

Ready to drive with Continental Take the first step and fill in the online application.

Remote Work :

Yes

Employment Type :

Full-time