HEAD OF SALES AND CUSTOMER SUPPORT (F/M/D)
HEAD OF SALES AND CUSTOMER SUPPORT (F/M/D)
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Job Description
Join a leading energy trading company in the Baltics at the forefront of smart energy solutions! We are currently looking for a dynamic and results-driven Head of Sales and Customer Support. You will be responsible for driving sales growth ensuring exceptional customer experiences and spearheading our expansion in the innovative smart energy market. If that speaks to you wed be happy to welcome you to our team!
Take YOUR part in #EnergySmart!
You will contribute to green and secure energy ecosystem creation by:
- Developing and executing sales strategies to achieve ambitious growth targets for our smart energy solutions
- Leading motivating and managing our sales and customer support teams to deliver outstanding performance and customer satisfaction
- Optimizing sales and customer support processes leveraging CRM and other digital tools
- Ensuring an exceptional customer journey and building lasting customer loyalty
- Collaborating with marketing and product teams to enhance our offerings and market presence
- Monitoring market trends competitor activities and ensuring compliance with relevant regulations
Qualifications :
- Proven experience (7 years) in sales and customer support leadership ideally within the energy technology or a related sector
- Strong track record of achieving sales targets and enhancing customer satisfaction
- Excellent leadership communication and team management skills
- Proficiency with CRM software and customer support platforms
- Solid understanding of sales principles customer service best practices and relevant legislative frameworks (e.g. consumer rights data privacy)
- Bachelors degree in Business Marketing or a related field; a Masters degree is a plus
- Proficiency in Latvian and English (oral and written) as this role involves regular communication with international colleagues and partners
- A passion for smart technology and sustainable energy solutions
Additional Information :
- Take part in an unfolding energy transformation process to create a 100% green and secure energy ecosystem for both current and future generations
- Compensation corresponding to experience and competencies and financial incentives dependent on achieved results
- A hybrid work model (32) and flexible working hours
- Additional paid days for health improvement short-term illness volunteering and accumulated work experience
- Internal career opportunities
- Extensive learning and qualification enhancement programs
- Diverse and inclusive environment
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
