Hotel Receptionist
Hotel Receptionist
Posted on :
04-06-2025
Employer Active
1 Vacancy
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Job Description
- 25 397 per annum (depending on experience)
- Full time permanent position 40 hours per week worked over 5 days on a rota basis Monday to Sunday. (8 hour shifts between from 7 am to 11 pm) full flexibility required
- An additional share of service charge and tips (estimated 2k per year)
- An enthusiastic warm and friendly professional with a passion for the hospitality industry.
- You will be the first person to welcome our guests into the hotel and will be ready to make that unique first impression with confidence.
- Checking guests in and out of the hotel you will make reservations restaurant bookings and help the guests with organising the best stay for them
- Strong IT skills in Microsoft Office alongside running reports and creating any other reports as required
- Use the Opera Front Office System to check in and check out guests and take payments.
- Ability to tackle the original spiral staircases and assist guests with their luggage and escort them to their room (there is no lift)
- You will relish in providing guests with information about our incredible castle and the full hotel services along with any activities that they can book up in the local area
- Excellent communicator and listener with a creative and positive attitude with ability able to address any of our guests requirements
- Respond to telephone and in-person queries regarding reservations hotel information and guest concerns in a timely fashion
Qualifications :
- Experience in a similar role ideally in a 4* or above establishment
- IT proficient with strong working knowledge of Excel & Microsoft Word preferable experience on Hotels PMS
- Proficient in verbal and written English
- Capability to work across multiple projects efficiently and adapt accordingly.
- A passion for excellent organisation and customer service skills
- Attention for details and proficiency in verbal and written English.
- Desire to exceed guest expectations.
Additional Information :
- 28-day holiday including bank holidays
- Paid day off on your birthday
- Complimentary stay at the castle after 3 months probation period passed
- Training programmes via internal & external professionals and access to online training facilities
- Staff and family rates on hotel accommodation and discounts on food and beverage
- Recognition programmes
- Career development programmes
- Uniform and meals provided whilst on duty and free parking
- Opportunity to benefits of staff rate in Relais Chateaux properties
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
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