TeamLogic IT Help Desk Level I
TeamLogic IT Help Desk Level I
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$ 40000 - 46000
1 Vacancy
Job Description
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
We are a managed services provider providing amazing work for both small and medium-sized businesses. We are the best at what we do because we take the time to get to know our customers. We listen more than we talk and we seek to understand their needs. We are passionate about finding them the best solutions. Not only do we need your technical expertise to meet our clients business needs but we need your cool calm a good understanding demeanor energetic passionate gotta-get-this-done-right-and-right-now attitude. Calm on the outside mind racing on the inside As long as you take the time to understand the clients needs and help create the best solution youre the right person for us and we are the right company for you!
- Competitive salary with bonus opportunities
- Health Dental Vision Insurance offerings
- Paid time off and holidays
- Ongoing education and learning and reimbursement program
- 401K with matching after 1 year
- Handling inbound tickets
- Updating service tickets
- Working with teammates to assure timely resolution to client requests
- Answer phone calls from our clients
- Document any new information that has not already been documented
- Identify Client IT needs and work with team members to develop solutions
- Be available at inconvenient times for upgrades troubleshooting etc. hopefully not too often but you know how it goes!
- Have a nurturing personality
- Are results-oriented self-motivated energetic professional and reliable.
- Possess extraordinary customer service skills and strong multi-tasking organizational documentation and time-management skills.
- Are comfortable working with clients of all kinds and have experience discovering business and technology needs. People need to feel heard and comfortable with our solutions this stuff is complicated!
- Have a strong understanding of technology and business productivity systems.
- Already have 1 years of experience working for a Managed Service Provider and 2 years of hands-on experience configuring troubleshooting and repairing networking equipment Windows servers and workstations Office 365 etc.
- Devoted to yourself to improve your education and IT field of study
- Must have reliable transportation.
- Experience with PSA (Professional Services Automation) and RMM (remote monitoring and management) tools like Autotask and Ninja.
- Experience working tickets and answering phone calls from customers.
- Experience providing remote desktop support.
- Any CompTIA Certification
- Any Microsoft Certification
- Some College classes related to IT or associate degree in the IT Field
TeamLogic IT offers competitive wages 401K with matching health insurance fitness center access challenging work career opportunities a pleasant work environment and ongoing training. We are a drug free company. Salary is dependent upon your skills and experience.
Our growth isnt measured in numbers its an investment in aligning with the best talent.
If you have IT experience skills and a determined mindset to overcome any obstacle youll enjoy the TeamLogic IT life. Our team exhibits a deep-seated need to expand boundaries flex know-how and resolve challenges with smart solutions. Thats a good thing since technology is always advancing creating an environment thats fast-paced and dynamic. Work for a local office but be part of a bigger entity with collaboration from hundreds of other technicians across North America.
Everyday we set out to help businesses across the nation perform better grow faster and achieve more. Thats our Modus Operandi. Whats yours
If our philosophy syncs with yours check out our openings and touch base soon.
Were Committed to a People First Culture
Our philosophy is to support small- and medium-sized businesses across the country so they perform better grow faster and achieve more. As a result we are constantly providing our teams with the highest level of support training and career advancement opportunities in an industry that is constantly evolving.
TECHNOLOGY
If youre fascinated by technology have IT skill sets and want to be part of this fast growing business sector TeamLogic IT is an exciting place to be. Our mission is to leverage technology on behalf of our clients; therefore IT technicians are instrumental to the success of our organization. We seek candidates who demonstrate a high level of technical competency and take great pride in their work. For those who reflect our shared values of care excellence and integrity you will fit right in.
Career Development
Our people are our greatest assets. Thats why we believe in developing talent at all stages of their careers. With the incredible pace of change in technology we focus on giving talent the tools to grow and evolve their skills beyond their immediate job functions. From technicians to system administrators to account managers we empower our people with process and technology that gives them the freedom to think creatively and drive bold changes to IT Managed Services business.
Benefits
- Healthcare Insurance
- 401K Plan
- Paid Holidays
- Ten Days Paid Time Off
- Training and Certifications
- On Site Fitness Center
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to TeamLogic IT Corporate.
Employment Type
Full-Time
