Manager, Corporate Operations
Manager, Corporate Operations
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Salary Not Disclosed
1 Vacancy
Job Description
The Manager Corporate Operations is responsible for managing end-to-end operations of a set of stores with an emphasis on maximizing sales and profitability. The MCO is responsible for executing company initiatives ensuring all stores are compliant with company standards and leading a team of store managers and team members to drive positive team member engagement and retention.
Salary: $75000 - $85000 yearly
RESPONSIBILITIES:
(30%) Manage Support and Lead Managers and Team Members at all Levels
- Provide direction and communicate company market and area goals partner and work with GMs to establish plans set goals and track progress
- Regularly address big rock opportunities at each store and conduct stores visits to ensure progress is being made and standards are being met and maintained
- Coach and develop team members at all levels to ensure efficiency of their positions
- Empower GMs and AMs to take full accountability for store performance; hold team accountable to expectations goals and systems
- Ensure all team members follow safety and security protocols
- Support team member onboarding
(25%) Achieve Operational Excellence
- Ensure operational goals are met; turnover club time/SA food variance labor efficiencies OA FSE
- Reinforce execution of Team USA expectations and company operating standards
- Identify and diagnose ongoing operational gaps in underperforming stores; develop formal action plans to resolve gaps
- Partner with field support resources to address gaps
- Hold GMs accountable to executing action plans and track progress and promote a sense of urgency
- Ensure excellent customer service
- Support and acts on all implementation instructions for new product/innovations and national calendar initiatives
- Effectively manage the assets within the area including facilities work orders and fleet vehicles
(10%) Develop Talent
- Enforce systems and processes that drive effective hiring retention training and development
- Hold General Managers accountable to ensure meeting staffing and training goals
- Identify and develop high-potential Assistant Managers as succession candidates for the General Manager position; ensure certifications are completed
- Coordinate with Human Resources to strategize on staffing and turnover practices
- Drive team member and customer engagement
- Conduct twice a year General Manager performance appraisal and provide feedback with a focus on development through a quarterly individual development plan
(10%) Manage Financial Oversight
- Review key financial results daily and follow up with outliers
- Analyze and track key financial/operational data to drive meaningful business insights
- Develop executive presentations and present key trends and results to DCO
- Present financial/operational weekly updates during Market Leadership and GM meetings
- Ensure stores are meeting operating plan through the use of period P/L reviews
(10%) Be a Brand ambassador and grow the Brand!
- Support and execute all National calendar initiatives including new promotions additional ordering platforms and promotional weeks
- Partner with field support resources to execute LSM initiatives grand openings and customer appreciate days
- Capture all orders coming into the stores through bad and canceled order management partner with local safety and loss prevention when needed
(10%) Train and Develop the bench
- Facilitate AM in training instructor led training including opening closing and rush
- Facilitate other instructor led training classes as needed
- Complete certifications on AMs in training prior to them running a solo shift
- Complete certifications on future AGMs for promotion
- Ensure all team members complete role-based training within the first week on the job
(5%) Administrative
- Complete and share your weekly outlook calendar with your manager
- Respond to all e-mails within 48 hours
- Always conduct yourself in a professional manner on all forms of communication
- Ensure store communication boards are updated and in compliance
- Work with and hold GMs accountable for all compliance information being completed in a timely manner
Qualifications :
- Bachelors degree or equivalent experience preferred
- Minimum 3 years multi-unit experience in restaurant/retail industry
- Experienced in ensuring operational effectiveness for multi-unit organizations
- Thorough understanding of Dominos Pizza standards policies & procedures
- Ability to read financial statements strong analytical skills
- Ability to effectively and professionally provide guidance and coaching to store management and team members
- Ability to plan and conduct effective meetings
- Experience working independently
- Result driven with unwavering integrity
- Strong oral and written communication skills including public speaking
- Strong organizational skills
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
