Service Desk Technician (Intermediate-Level)
Service Desk Technician (Intermediate-Level)
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1 Vacancy
Job Description
Link Solutions is seeking a Service Desk Technician (Intermediate-Level) to join our team at Adelphi MD.
- Must be a US Citizen
- Must have an active DoD Top Secret Clearance.
- Non-remote (relocation incentive available)
The Service Desk Technician (Intermediate-Level) will serve as the face of our team interacting directly with users and stakeholders to resolve Tier I and Tier II technical issues for the Army Research Laboratory in Adelphi MD.
Join our dynamic team at a top-tier organization where work-life balance and employee well-being take center stage. This exciting opportunity lets you contribute to cutting-edge projects while safeguarding our national security.
Job Responsibilities:
- Provide Tier I and Tier II technical support for hardware and software.
- Recommend system modifications to enhance the usability of Information Systems and network resources.
- Route and escalate requests to Tier III and other teams for quick customer issue resolution.
- Work alongside network services software systems engineering teams and/or application development teams to restore service and correct core problems.
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job.
Qualifications :
- Must be a US Citizen.
- Must have an active DoD Top Secret Clearance.
- Must have a High School Diploma with five (5) years of relevant experience working in an IT or Service Desk environment.
- IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security CE CCNA Security GICSP GSEC SSCP etc.).
- Must receive Microsoft 365 Certified: Endpoint Administrator Associate or equivalent within 6 months of start date.
Preferred:
- BA/BS degree in Computer Science Information Systems or a related field with a comprehensive understanding of computer science concepts.
- Proficiency with Microsoft Office products.
- Experience creating and modifying documentation for technical processes and procedures.
- Experience working in a Department of Defense (DoD) environment.
- A problem solver and troubleshooter who thrives in resolving complex problems.
- Strong self-starter requiring minimal supervision.
- Excellent communication skills (written and oral) and interpersonal skills.
- Excellent organizational skills attention to detail and ability to prioritize and manage multiple tasks.
Additional Information :
Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays paid time off medical dental vision company-paid long and short-term disability life insurance referral bonuses relocation incentive program certification reimbursement program retirement and more.
Link Solutions Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
