Customer Relations Specialist - SAP/Salesforce
Customer Relations Specialist - SAP/Salesforce
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Salary Not Disclosed
1 Vacancy
Job Description
We are looking for a permanent full-time (40 hours) Customer Relations Specialist to join our CS team based in East Tamaki office reporting to the Customer Services Manager you will play a vital role in providing support to customers (internal and external) in ensuring that all orders and delivery issues are promptly resolved with the highest level of customer service.
You will be responsible for but not limited to:
- Ensuring all outbound and inbound calls are made for customer orders as per call cycles
- Ensuring customer orders for both professional and retail business are entered into our CRM (Salesforce) & ERP systems (SAP) accurately (including back orders if applicable) to ensure customer requirements & expectations are met
- Execute up-sell JDE strategies to increase sales and expand a customers product range within the existing customer base
- Building rapport with all customers and potential customer of JDE
- Respond to customer complaints requiring investigation in a timely manner
- Working with internal stakeholders to ensure organisational cohesion with all customer focused initiatives
- Facilitation of email requests; orders product/pricing inquiries (internal and external customers) consumer complaints and quality enquiries
- Daily completion of Credit Request and product returns
Qualifications :
To be the best Customer Relations Specialist for this role were looking for someone who has the following skills and experience:
- 3 years experience within FMCG in a Customer Relations/Contact Centre
- CRM & ERP systems experience SAP and SalesForce
- Coffee and tea or beverage knowledge desirable
- Excellent communication and interpersonal skills
- Proficient in computer systems and web portals
- Attention to detail and ability to prioritise tasks effectively
- Strong troubleshooting skills and ability to learn new technologies quickly
Additional Information :
Whats in it for you
- Salary $60000 to $65000 3% Kiwisaver Employer Contribution and incentive bonus
- Medical Insurance for you and your family
- Income Protection and Life Insurance
- Enjoy half a day off on your birthday
- Delicious coffee and tea on-site and quarterly free staff orders of your favourite coffee and tea brands
If you think youre up for a new challenge just like this please grab a cuppa brush up your CV and apply now (its really easy we promise). Short cover letters (in the Message section) outlining your motivation to join JDE Peets in this role are greatly appreciated.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
