Senior Customer Associate

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Job Description

A successful Customer Service Associate manages 5 to 10 customers and/ or one NIQ market and will be responsible for report and database management; will ensure timely delivery of reports databases and effective change management in order to standardise and automate the deliverables. She/ He is expected to identify investigate and co-ordinate data resolution process or product related changes/ queries and be the first point of contact (through CSO/ MSD) for designated customers ensuring efficient customer experience.

RESPONSIBILITIES

The person will execute monitor and continuously improve the delivery management and service-related tasks assigned to the workstream as report database management and data quality checks.

He/she will be an expert on NIQ processes and methodologies playing an active role in improving deliverables quality & efficiency.

Delivering database and reports as per customer contractual terms against stipulated success criteria and tracking mechanisms aligning with customer on ways of working and defining servicing elements of Joint Business Plan

Responsible for Triaging of customer queries/ request (data reports resolution) across markets and customer category groups and tracking actions for improvement as needed

Working closely with NielsenIQ teams for customer set up/ maintenance on coding and database tasks

Execute process automation using tools like R/ Python/ Excel Macros and exploring the possibility of implementing AI/ML.

Work in partnership with stipulated markets Customer Service teams in accordance with defined Job Aids and Process Design.

Adhere to Performance KPIs to improve quality performances (on time delivery and data accuracy) and maintain work discipline.

Operate in a hybrid physical-virtual and multi-cultural environment liaising with stakeholders and colleagues.

Qualifications

Masters degree with preference to Marketing

Must have C1 Level of proficiency in French speaking

Analytical skills and aptitude for data and operational processes

Good organization skills meeting deadlines and team player

Project management aptitude (critical path task sequencing problem solving etc.)

Skew towards accuracy proactivity and attention to details

English language proficiency: writing and verbal

SOFT SKILLS

Communicate clearly with customers

Ability to translate technical details from different customer contexts

Build network relationships in multi-cultural environment

Troubleshooting using influencing skills

Ability to work under pressure and ask for support when required

Additional Information

Our Benefits

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

For more information visit

Want to keep up with our latest updates

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Our commitment to Diversity Equity and Inclusion

NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:  Work :

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