Senior QA Automation Engineer
Senior QA Automation Engineer
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Job Description
About us but well be brief
Experian is the worlds leading global information services company unlocking the power of data to create more opportunities for consumers businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition for the last five years weve been named in the 100 Worlds Most Innovative Companies by Forbes Magazine.
Experian gathers analyses and processes data in ways others cant. We help individuals take financial control and access financial services businesses make smarter decisions lenders lend more responsibly and organizations prevent identity fraud and crime. Our 17800 people in 45 countries believe the possibilities for you and our world are growing. Were investing in new technologies talented people and innovation so we can help create a better tomorrow.
What youll be doing
The Senior QA Automation Engineer is passionate about evolving from manual testing to automated testing for a consumer-facing IVR supporting Experians Consumer Services contact centers. You will be responsible for developing maintaining and executing automation scripts. You have proven experience developing and maintaining automated test scripts to reduce repetitive manual testing.
Responsibilities include:
- Independently design develop and deliver an automation framework for products with a quality mindset
- Extensive knowledge on automated testing for contact center telephony and & CRM technologies
- Design and develop test automation scripts leveraging Cyara create test suites configure & orchestrate test environments/infrastructure and perform test execution
- Contribute to the overall test strategy and metrics develop test plans and coordinate execution to deliver a high-quality service to the organization
- A scrum team member to deliver quality automation aligned with each sprint to support DevOps. Prepares test scenarios test cases QA/UAT stories and acceptance criteria aligning them with the developing stories for the product increment being delivered in the sprint
- Collaborates with project teams to understand project architecture and business requirements to devise an automation test strategy and test plans
- Work closely with product owners and scrum masters to determine acceptance criteria for testing
- Ensure the correctness and completeness of voice/CRM applications
- Experience verifying the logic of the Call Flow and business requirements
- A change agent for continuous improvement that delivers robust performance testing strategies and methods. Effective at communicating ideas
- Maintain the relationships necessary to ensure automation solution is adopted across team members and serves the needs of our business
- Promote excellent development practices for coded test frameworks including participating in code reviews and source control management
- Coordinate End-to-End testing across different product and domain teams
- Document and Track test artifacts inappropriate applications Jira source-code control (test automation scripts)
- Maintain tools used in test development including source control test management and release systems
- Develop and maintain requirements traceability matrices
- Communicate any obstacles to raise awareness and avoid project impediments and overall project timeline disruption
- Perform manual testing as required
Qualifications :
Qualifications
- BE/
- 2 years developing/building automation test frameworks and tools
- 2 years of proven experience transforming manual testing to high efficiency automated testing
- 3 years of software testing experience
- Prior experience in software quality assurance technical testing in one or more of the following Voice Contact Center technologies (Voice IVR Call Routing CTI and Agent Desktop and call routing)
- Enjoys working in a faced based collaborative environment
- Experience testing APIs
- Cyara experience required
- Strong proficiency in Selenium Javascript Github
- Develops technical documentation on applications and system
- Strong knowledge of software QA methodologies tools and processes
- Experience in writing clear concise and comprehensive test plans and test cases
- Knowledge of testing integrations and end-to-end system processes.
Additional Information :
Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is award-winning; Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
