Legal and Responsible Gaming Associate International with Spanish

The role in a nutshell:

This role is all about your contribution to the set-up implementation development and monitoring of customer protection and compliance policies. You will have a key function in satisfactory complaint resolution within our international Customer Service team. Furthermore you will provide expertise to other units within the group on topics related to the areas mentioned.

What youll be doing:

• Handling and assessment of customer cases falling into customer protection field while contributing to the development of the operative framework
• Prevention and settlement of major complaints from customers  
• Providing consultation and expertise to the Customer Services team and within the Group on operational matters with legal regulatory and compliance implications
• Contributing to internal and external audits
• Contributing to relevant CS and company-wide projects

Qualifications :

What we need from you: 

• Interest and/or experience in customer protection legal matters mediation risk management anti-money laundering compliance or regulatory matters especially in the same industry will be considered an asset
• High level of English (C1/C2)
• Intermediate or higher level of Spanish (B1/B2)
• Good level in any additional language will be considered a plus
• Willingness to work in shifts
• Good team player
• Analytical mind and critical thinking
• Self-motivated proactive flexible and stress-resistant personality
• Excellent communication networking and conflict management skills
• High-quality oriented and able to cope with complexity

Desirable:

Customer Service experience

Additional Information :

At Entain we know that signing top players requires a great starting package and plenty of support to inspire peak performance. Join us and a competitive salary is just the beginning.

In our Sofia office you can expect to receive benefits like

• Hybrid-working (2 days per week in office)
• Personal Medical Insurance
• Food Vouchers for 150 BGN per month
• Dental Allowance (Up to 200 BGN per year 100 BGN during probation)
• 25 days of annual leave
• Personal development leave (2 additional days)
• Volunteering (2 additional days)
• Additional Its Your Game Day off to use in December or January
• Multi-Sport Card (Self Contribution)
• Free subscription to wellbeing app Unmind
• Christmas bonus
• Group annual bonus
• Sharesave scheme
• 90 BGN Monthly for transport costs and utilities
• Taxi reimbursement up to 20 BGN between hours of 22:00-07:30
• Life Insurance

And outside of this youll have the chance to turn recognition from leaders and colleagues into amazing prizes join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Should you need any adjustments or accommodations to the recruitment process at either application or interview please contact us.

#LI-Hybrid

At Entain we do whats right. Its one of our core values and thats why were taking the lead when it comes to creating a diverse equitable and inclusive future - for our people and the wider global sports betting and gaming sector. However you identify our ambition is to ensure our people across the globe feel valued respected and their individuality celebrated. 

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate ensuring ethical and compliant hiring practices globally.

Remote Work :

No

Employment Type :

Full-time