Conference & Events Services Executive
Conference & Events Services Executive
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Job Description
Join our dynamic team and play a key role in delivering seamless and memorable events. This role involves coordinating conferences and events from confirmation through to post-event follow-up ensuring exceptional client satisfaction. You will manage event documentation liaise with internal stakeholders and clients support event operations and assist with walk-in enquiries.
Key responsibilities include:
End-to-end event planning and coordination
Preparing event orders and communication plans
Liaising across departments and with clients
Supporting promotional activities and lead qualification
Maintaining client databases and producing correspondence
Conducting site inspections briefings and follow-ups
Selling hotel services and identifying new business opportunities
Weekend and evening shifts may be required. Ideal for someone with strong organisation communication and customer service skills in the hospitality or events industry.
Qualifications :
Previous experience in a similar Conference & Events role within a luxury hotel or 5-star hospitality environment
Proven track record of successfully planning and coordinating events from enquiry to execution
Strong working knowledge of hotel systems (e.g. Opera Delphi or similar events management software)
Excellent verbal and written communication skills with a professional and client-focused manner
Demonstrated ability to manage multiple events and priorities in a fast-paced environment
Passion for delivering memorable guest experiences with meticulous attention to detail
Confidence in selling and upselling hotel services
Additional Information :
Benefits and Perks:
Sofitel Melbourne on Collins provides ambassadors career development opportunities within the hotel and wider Accor Group. We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
We live by our Heartist principles that is the heart and art of human connection. Understanding people is our business and putting people at the heart of our organisation is how we make decisions. We want every ambassador to feel valued inspired and to strive for greatness every day.
We offer our Heartists:
- Build a career with the largest hotel group in the Pacific
- Central accessible location in Melbournes CBD
- Laundered uniforms
- Complimentary hotel stay package for your work anniversary
- Worldwide employee and family and friends benefits at Accor Hotels
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
