Level II Technician
Level II Technician
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$ 54000 - 80000
1 Vacancy
Job Description
- 401(k)
- Competitive salary
- Paid time off
- Flexible Scheduling
- Career Advancement Opportunities
- Competitive Compensation
- People First Culture
- Provide support of incoming requests to the service desk via telephone web portal email to ensure courteous timely and effective resolution of end-user issues. Maintain a high level of customer service by actively listening to user concerns communicating clearly and providing empathetic support.
- Provisioning and system setup for new hires.
- Prioritize incidents and service requests according to defined processes to meet defined SLAs.
- Use remote tools and diagnostic utilities to aid in resolving support requests.
- Perform hands-on fixes at the desktop level when remote tools are not appropriate including hardware repairs delivery of peripherals or other fixes as determined.
- Installing and configuring hardware and software components throughout various network infrastructure devices.
- Install antivirus software and ensure virus definitions are up to date.
- Server administration via Active Directory File & Print services DNS DHCP.
- Perform preventative maintenance including checking and cleaning of workstations printers and peripherals.
- Establishing good relationships with all departments and colleagues. Foster strong communication channels to facilitate collaboration and ensure seamless support across the organization.
- Valid Driver License and ability to drive to customer locations when required.
- Ensuring company safety and security standards are met.
- College diploma or university degree in the field of Computer Science and/or 3 years equivalent work experience.
- Customer Service Concierge Support focus mindset.
- Office 365 administration experience.
- Experience with desktop and server operating systems including All versions of Windows Workstation and Server and Mac OS.
- Microsoft Exchange on premise a plus
- Active Directory knowledge is a plus.
- Some knowledge and understating of networking devices and appliances.
- Ninja RMM and Autotask PSA Experience a plus
- Microsoft Certification preferred
- CompTIA A and/or CompTIA Network preferred
Our growth isnt measured in numbers its an investment in aligning with the best talent.
If you have a background and skillset for IT and a determined mindset to overcome any obstacle youll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries flex know-how and resolve challenges with smart solutions. Thats a good thing since technology is always advancing creating an environment thats fast-paced and dynamic. When you work for a local office youre part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
Were Committed to a People First Culture
Our philosophy is to support small- and medium-sized businesses across the country so they perform better grow faster and achieve more. As a result we are constantly providing our teams with the highest level of support training and career advancement opportunities in an industry that is constantly evolving.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to TeamLogic IT Corporate.
Required Experience:
IC
Employment Type
Full-Time
