IT Manager / Data Management Administrator
IT Manager / Data Management Administrator
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Job Description
Job Summary:
Responsible for the overall planning organizing and execution of MassHire Merrimack Valley Career Center(MVCC) IT functions and MOSES support. This includes directing all IT operations to meet user requirementsdesigning supporting and maintaining existing applications and developing new technical solutions. Ensuresthe consistency of existing applications by creating maintaining and enforcing standards/procedures forimplementing technical solutions. Establishes and maintains the security of the IT system. Manages databases tocapture and integrate various information in order to generate and distribute routine and ad hoc efforts with staff members to maintain information systems for tracking and reporting MHMVCCprograms and goals. Identifies evaluates and implements technology solutions that aid in organizationaldevelopment. Maintains a system that complies with Mass Executive Order 504 PII (Personally IdentifiableInformation) that protects confidential customer data within reasonable parameters.
Essential Functions/Key Responsibilities:
- Install support and maintain MassHire Merrimack Valley Career Center (MVCC) computers (hardware and software) and mobile devices. In collaboration with GLCAC IT staff providetechnical support for the network and phone system.
- Maintain and improve effectiveness and efficiency by defining delivering and supportingthe MassHire MVCC IT strategic plan.
- Create and document a MassHire MVCC computer and equipment lifecycle to informreplacement enabling the career center to operate with the most up-to-date equipment thatcan be supported with available resources.
- Assist in preparing the annual budget for computer equipment and supplies.
- Providerecommendations relative to equipment status and requirements.
- Conductall hardware and software evaluations and maintained vendor contact.
- Install maintain back-up and troubleshot Microsoft 365 applications including anelectronic communications environment SharePoint intranet web-based Microsoftproducts and Azure services.
- Maintain diagnose and resolve problems with backbone software (Amazon WorkSpace andWorkDocs VPN remote access email back-ups and local and cloud-based services).
- Coordinate with the state (DCS) as necessary.
- Maintain a public-facing wireless access network for partners and vendors in collaborationwith GLCAC IT staff.
- Preserve data by implementing disaster recovery backup procedures information security(IS) and control structures.
- Set up and maintain a Work-from-home environment that supports a hybrid IT model onand off-premises.
- Ensure that NECC IT and data policies and procedures are enforced. Develop and enforceadditional IT and data-related policies that the state may require for MassHire careercenters.
- Develop and implement best practices to conform with state IT and database administrationinfrastructure and policies.
- Manage the technical aspects of the MassHire MVCC Website
- Assist with the technical aspects of social networking to help the career center reach awider audience and market the services in new and innovative ways.
- Supervise and make recommendations for the hiring and/or terminating IT Departmentcontractors and staff.
- Assist with the technical aspects of social networking to help the career center reach awider audience and market the services in new and innovative ways.
- Supervise and make recommendations for the hiring and/or termination of IT Departmentcontractors and staff.
- Troubleshoot problems with copiers. Work with Administration Coordinator to engagevendors for equipment maintenance and repair.
- Represent and act as the liaison for MassHire MVCC at state level IT and MOSES meetings.
- Attend community of practice meetings to share challenges communicate ideas forimprovement and to maintain an IT system and/or database that is current and in-line withfederal and state requirements.
- Attend MOSES Crystal Reports User Group (CRUG) meetings and implement improvedreport design.
- Attend MOSES user group meetings and MOSES advanced training sessions and serve asMOSES Local Expert.
- Maintain MOSES to assure timely and accurate customer record data entry and compliancewith all reporting requirements manage and troubleshoot MOSES issues and provideMOSES training and support to staff.
- Evaluate reports for data entry consistency and accuracy.
- Create analyze for data entry consistency and accuracy and distribute a series of regularperiodic reports that conform to WIOA and other grant-funded participant reportingrequirements to support management monitoring of program performance.
- Remain current in the utilization of technology in the field by attending relevant trainingsessions seminars and workshops.
- Create and maintain a current property inventory log of technology equipment officefurniture and other items that are required to be tracked.
- Perform other duties as assigned.
- Must complete a CORI & SORI background check within the first thirty (30) days ofemployment.
Skills & Qualifications:
- A bachelors degree is preferred but can be substituted with five (5) years of IT support anddata management experience. Knowledge of the MOSES Statewide database system.
- Ability to detect analyze and resolve computer software and network problems.
- Experience in coordination and implementation of computer and peripheral systemsincluding planning specifications development purchasing installation trainingtroubleshooting and repair.
- Previous knowledge of MS Windows Servers including Active Directory ExchangeMicrosoft 365 and Azure.
- Knowledge of computer hardware maintenance and repair. Experience with inter-agencyoperation of federally funded education and training programs preferred.
- Previousexperience with Crystal Reports.
- Experience using remote assistance tools remote conferencing tools and other cloud-based software. Capable of working with limited supervision.
- Excellent communication skills.
- Weeknights and Saturday hours may be required.
- Transportation and a valid drivers license are required.
- Position requires the ability to lift 20 pounds. Position requires fully correctable close visionand depth perception.
- Ability to work effectively with and meet the needs of people from a diverse range ofbackgrounds cultures and identities including underserved communities and people fromdifferent racial groups socioeconomic statuses nationalities and languages that makeupclientele to support the agencys mission of building a more diverse equitable and inclusiveorganization for employees and clients alike.
Supervisory Responsibility: None
Work Environment: This job operates in a professional office environment and uses standard office job regularly requires the employee to sit walk and stand as well as use hands repetitively to
handle or operate standard office equipment. The employee is occasionally required to kneel crouch or employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25
pounds.
Required Experience:
Senior IC
Employment Type
Full-Time
