Casino Operations Supervisor (Harrah's Casino)

Caesars Entertainment isBlazing the Trailfor our team members with an all new benefits program. Full-time team members are able to choose from five different medical coverage levels. We also have an on-site clinic for team members to take advantage of. Team members also have a variety of options with dental and vision plans along with other voluntary benefits. All full-time team members are able to take advantage of enrolling in this benefitsjackpotwith their new career at Caesars Entertainment.

Were investing in your future more than ever with enhanced tuition assistance and an all-new student loan debt repayment a new Caesars Team Member youll be eligible to begin reaping the rewards of many of these benefits in just 12 months with full access to all educational programs with just 24 months of continuous employment. Benefits include tuition assistance programs student loan repayment and dependent scholarship programs. We invite you to be part of the extraordinary and go All In on Education with us.

Additional benefits include the option toenrollin 401k with a company match free parking and a wide variety of team member members are alsoable to enjoy free meals in our team member dining room while on shift. This includes sandwiches salads fresh fruit cereal and a wide variety of beverages.

JOB DESCRIPTION:

• Achieves desired results in all areas of responsibility through staff development and training programs established methods procedures and guidelines to maintain desired standards and high quality service. Then monitors results through inspection evaluation and analysis. Makes changes if necessary to achieve end result.
• Accountability for all team members for day to day and long term operations to include hiring training and developing employees which includes coaching mentoring and appropriate performance management up to and including separation.
• Responsible for coordinating work flow during shift to meet business demands and ensure customer satisfaction.
• Familiarization with all Harrahs Brand programs and systems.
• Responsible for the overall integrity of daily operations ensures compliance with all regulatory internal control and policies and procedures.
• Builds guest relations through visibility to customer soliciting/requesting feedback and responding to guest concerns appropriately and professionally to resolve any issues.
• Presents oneself as a credit to Harrahs and encourages others to do the same.
• Performs all other related and compatible duties as assigned.

EDUCATION and/or EXPERIENCE:

• College degree preferred.
• 2 years progressively more challenging role in operations prefer leadership role in slots or beverage.
• Proven problem solving skills required as demonstrated by the ability to respond calmly and make rational decisions when required.
• Excellent customer relations skills.
• Physically mobile with reasonable accommodations including ability to lift up to 75 lbs. and ability to push pull reach bend twist stoop and stack.
• Good oral and written communication skills must be fluent and literate in English.

QUALIFICATIONS:

• Successful or better performance against Performance Appraisal Standards.
• Employee feedback EOS/SFS turnover results Employee Relations issues.
• Teamwork ability to work collaboratively with other departments and leaders to complete property/corporate initiatives and effective day to day operations.
• Compliance with all regulatory governmental and safety requirements.
• Effective labor management to minimize overtime and ensure appropriate staff assignment to guest traffic flow.
• Development of team to include completion of all required training and knowledge of all policies and procedures relating to their positions.
• Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment.