Mid-Level Executive Support End User Specialist

Mid-Level Executive Support End User Specialist

Company:

The Boeing Company

The Boeing Companys Information Digital Technology & Security (IDT&S) organization is currently seeking a Mid-Level Executive Support End User Specialist to join the Infrastructure & Operations End User Support team in Seattle WA.

As an End User Specialist for Executive Services you will have excellent people communication technical and organizational skills with a successful track record of accountability for end-to-end service delivery of Boeing enterprise product tools and capabilities and have a passion to provide excellent customer service and end user experience.

The Executive Services team delivers consultative services technical assistance and professional support to Boeing executives and their support staff. They provide end-to-end support for a variety of technology needs for on-site and off-site high-visibility events as well as support for executive-user computing and mobile devices. The selected candidate will also be assigned and responsible for a set of company executives and their staff support (Executive Office Administrators) to identify and define customer needs understand the solution context and provide best in class/white glove service to your customer set.

Position Responsibilities:

• Identify evaluate and resolve complex computing delivery systems and network problems

• Train users in the use of equipment or software provide technical assistance and support

• Set up equipment for employee use performing or ensuring proper installation of cables operating systems or appropriate software

• Prepare evaluations of software or hardware and recommend improvements or upgrades

• Set up/install and configure company mobile devices such as smartphones and tablets

• Perform a multidiscipline range of technical systems and application activities.

• Install configure and maintain multiplatform systems hardware software and components

• Develop design integrate and maintains computer applications

• Prepare release planning for software and hardware across the system

• Ensure system conforms with architectural objectives

• Evaluates complex systems production readiness and supportability

• Perform the restoration of routine to complex computing service operations

• Integrate security solutions into information systems

• Escalate problems as appropriate

• Assist with conference room meeting set up as required

BasicQualifications (Required Skills/Experience):

• 4 years of experience in software development or an advanced technical support role

• 3 years of experience with direct face-to-face interactions with customers

• 3 years of experience performing software integration with hardware firmware and other software including coordination with interfacing technical teams

• 3 years of experience troubleshooting network and hardware issues

• 1 years of experience administering user system access and establishing safeguards to protect information to meet network security requirements

Preferred Qualifications (Desired Skills/Experience):

• Bachelors degree or higher

• Experience communicating with all levels from individual contributors to executives

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana cocaine opioids amphetamines PCP and alcohol when criteria is met as outlined in our policies.

Pay & Benefits:

At Boeing we strive to deliver a Total Rewards package that will attract engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs generally including health insurance flexible spending accounts health savings accounts retirement savings plans life and disability insurance programs and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location date of hire and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications as well as market and business considerations.

Summary pay range: $83300 $112700

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Export Control Requirement:

This position must meet export control compliance requirements. To meet export control compliance requirements a U.S. Person as defined by 22 C.F.R. 120.15 is required. U.S. Person includes U.S. Citizen lawful permanent resident refugee or asylee.

Safety Sensitive:

This is not a Safety Sensitive Position.

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Shift 1 (United States of America)

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