OnSite Specialist Team Lead -- Philadelphia

Essential Functions:

• Guides day to day operational support to account.

• Serves as point person for team.

• Effectively partners with key stakeholders of account cross divisional sales teams and cross functional teams to drive account productivity and satisfaction.

• Individual work has impact on team and other groups. Leads Tier 1 huddles.

• Actively participates in and as needed leads hospital huddles.

• Directs and guides day to day function of team to ensure OR efficiency and drive customer satisfaction.

• Manages charge sheets and billing for account.
  

Business Expertise

• Solid understanding of critical metrics and their impact on the business and customer relationship.

• Directly applies feedback and metrics to propose process improvements that drive customer satisfaction and elevate Strykers impact on the account.

• Functional Knowledge:

• Solid foundation of clinical expertise and can share that expertise with a wide array of audience.

• Provides in service training at the request of the customer.

• Supports and guides Sr. Specialists identifying and creating Kaizen sheets to drive continuous improvement.

• Responsible for onboarding new employees.

• Functional knowledge of SPD & OR. Significant understanding of surgeon preference. Manages and coordinates Stryker and customer onboarding and compliance requirements for team.

• Good understanding of Joint Commission requirements and managing that for the team and account.
  

Interpersonal Skills

• Information exchange requiring tact and diplomacy.

• Consistently facilitates and leads team building activities and actively participates. Proactively interacts with cross divisional partners various levels of management in the hospital and within OnSite.
  

Leadership

• Allocates work as a team leader; may check on quality/completion.

• Attends and participates in several CE webinars throughout the year.

• Actively partners with Supervisor OA and Training team to onboard new hires.

• Serves as mentoring newer specialists in the area.

• Assists with writing and delivering corrective action and common annual review.

• Drives onboarding for new hires.

• Serves as a resource for team and drives day to day engagement performance and activities.

• Leads Program Management activities within account.

• Direct impact by ensuring the quality of the task/services/information provided by self and others.

• Main point of contact for team account.

• Proactively communicates out to appropriate stakeholders specific account information.
  

Problem Solving

• Actively provides ideas to refine tools or process.

• Provides implementation and coverage support if/when practical. Actively partners with fellow Team Leads across nation to drive standardization and continuous improvement across regional lines.
  

Physical Requirements

• Ability to exert up to 50lbs of force occasionally and/or up to 20lbs of force to constantly move objects.

• Ability to remain standing and/or walking for an extended period.
  

Mental Requirements

• Excellent analytical skills.

• Excellent interpersonal skills.
  

SKILLS/EXPERIENCE REQUIRED Qualifications

• Basic computer skills including Microsoft Office strong verbal and written communication interpersonal and organizational skills are essential.

• Maintain professional appearance work ethic and attitude required by Stryker and the medical facility.

• Must have near visual acuity (corrected) color vision mobility bending standing stooping and finger dexterity.

• Must be able to observe and correct minute inconsistencies (e.g. in the printed word product appearance etc.).

• Excellent equipment problem-solving skills.
  

Education/Training Required

• Stryker Product experience

• Bachelors Degree Associates Degree or equivalent certifications preferred.

• 2-4years Operating Room experience and demonstrated knowledge of anatomy surgical procedures and techniques preferred.

• Adhere to (HIPAA) and other related patient confidentiality policies and procedures