Live Account Manager

Can you imagine a world without music Neither can we.

Key Details

• Start date 30th June2025
• Training - 3 weeks of classroom-based training from 9am to 5pm at our offices in Leicester city centre
• Hybrid working - Once you are competent in the role you will benefit from the balance of hybrid working working 3 days a week in our modern office environment and 2 days a week working from home
• Shift pattern - Monday to Friday rotational shifts from 8am to 6pm

We have an exciting opportunity for a Live Account Manager tomanage a portfolio of high value Live Music customersin order to support achievement of revenue and growth targets and customer retention.

What you will be doing

Customer focus

• To manage a portfolio of high-profile and highest value Live customer accounts.
• To maintain an excellent and professional relationship with each customer through regular phone contact email and conducting face to face visits where required.
• To monitor customers Live music declarations and ensure all music usage is invoiced in line with our review requirements.
• To educate and advise customers positively reinforcing the benefits of Live music.
• Customer visits and face to face meetings should be conducted on your own to improve and continually ensure the highest quality professional relationship.
• Due to the more complex account work there will not a requirement to deal with general Live customer enquiries to ensure maximum focus on processing highly detailed accounts.

Growth Opportunities

• Working alongside the Live Music Audit consultant to ensure your portfolio of accounts are fully up to date with all relevant events booked up in advance of review periods.
• To identify growth opportunities through extensive research and frequent customer contact.
• Develop and maintain thorough knowledge of the Live Music industry to help identify growth in your accounts to meet revenue targets.
• To develop and enhance knowledge of core licence procedures including copyright law tariffs and direct licensing to set yourself as a subject matter expert and help others.

Collaborative working

• To work closely with the staff involved in the MLCS licensing process to assist all events are licensed correctly and in line with strict timelines and to ensure no duplication of licensing.
• To work closely and collaboratively with PRS for Music and PPL corporate partnership teams to ensure that any membership queries are dealt with as per agreed SLAs.
• To work alongside the collections and enforcement team to ensure all of your high-profile accounts and fully up to date with payments and debt owed and assist with contact and resolve where required.
• To work cooperatively and supportively with other teams where your expertise and knowledge can assist.
• To help with any training and coaching requirements where required for the Live Music advisors and with new staff arrivals.

You will have:

• A minimum 2 years experience successfully working within a lead generation or sales targeted role within a High value customer focused environment
• Experience of working within a team
• Competent using Microsoft Office Word Excel PowerPoint and Outlook
• Experience of working with both internal and external customers to achieve goals
• Knowledge of the background to copyright licensing tariffs policies distribution and procedures
• Knowledge of distribution principles and how they impact on licensees

If you play or perform music in your business you will usually need TheMusicLicence and thats where we come in. TheMusicLicence from PPL PRS allows you to legally play music in your business or organisation and covers virtually all commercially released music. This includes millions of the most popular and well-loved songs and recordings not just from the UK but also from around the world.