Technical Application Scientist 2
Technical Application Scientist 2
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Job Description
Technical Applications Scientist Hybrid
Illumina are a Global Biotechnology company and we are currently looking for the best customer focused Technical Applications Scientists to join our mission to improve human health by unlocking the power of the genome. As a product expert you will provide support to customers and colleagues on Illuminas products; bead array and Next Generation Sequencing.
By joining Illumina as Technical Applications Scientist you will be in a Hub & Hybrid role with travel to the Europe Head Office based in Cambridge UK expected twice a week you will work in collaboration and in scientific discussion which will enable our customers success across the Europe region.
Illuminas employee benefits are industry leading and include Flexible Time Off Private Medical Insurance Compassion and Care Time Off Leisure Travel Insurance Pension Employee Stock Purchasing Program Volunteer Time Off and much more!!
Why You
You will have a keen interest and experience in supporting customers and providing the best levels of technical customer support possible. You will be a fast learner quick worker and have excellent analytical problem-solving and interpersonal skills as well as the ability to communicate complex technical information effectively to your customers.
You will come from a molecular biology or genetics background and be passionate about supporting and advising our customers on Illumina products and applications.
Responsibilities will include:
- Professionally efficiently and conclusively triage troubleshoot and resolve customer technical questions and problems
- Log and manage customer issues using Illuminas issue-tracking database
- Troubleshoot a variety of issues related to Illuminas products under limited instruction
- Keen interest in learning about our sequencer portfolio and its integration in different pipelines.
- Collaborate with colleagues to ensure efficient and timely support for our customers
- Provide and assist customers with the analysis of their data
- Develop and maintain positive relationships with customers
- Triage and dispatch issues requiring field support to Field Service Engineers and Field Applications Scientists when appropriate
- Provide technical guidance regarding the choice and use of the appropriate Illumina product to existing and prospective customers
- Working closely with Sales and Marketing QA/QC and R&D to address customer concerns determine corrective action and customer follow-up
- As part of the Technical Support Team located in the Illumina Centre UK you will collaborate with colleagues and other teams to offer the level and quality of support our customers expect
Preferred Educational and Experience Background:
- PhD/MSc or BSc in molecular biology genetics or similar.
- Troubleshooting experience on gene expression analysis genotyping NGS molecular biology or similar
- Experience of data analysis with Illumina software or similar.
- Experience of using Illumina products
- Excellent analytical problem solving and interpersonal skills required
- Outstanding written and verbal communication and training skills a must
- Experience working in any service role desired
- Teaching experience desirable
- Good working knowledge of Microsoft Excel and Outlook required
- Must be very detail oriented with demonstrated ability to learn quickly
It would be brilliant (but not necessary) if you also have:
- Biotech experience preferred with previous experience in a direct external customer support role
- Experience with sequencing technology
- Demonstrated written and verbal communication and training skills
- Customer facing role in sales or support
What can youexpect
Our team members are bright energetic and dedicatedthey are the driving force behind our innovation and impact. To attract the best and brightest we offer a competitive employee benefits program including highly competitive salariesaccompanied by a market leading benefits package.
You will be part of the global leader in the Sequencing industrywhere you will find robust growth opportunities and career development within Illumina.
We view it as a smart investment in our people one that recognizes the tremendous value they bring to our business every Illumina we push boundaries. We think beyond the conventional. We dream big. With the energy of so many bright and accomplished people the opportunities are endless.
We are a company deeply rooted in belonging promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation Illumina has always prioritized openness collaboration and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay regardless of gender ethnicity or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences increase cultural awareness and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex race creed color gender religion marital status domestic partner status age national origin or ancestry physical or mental disability medical condition sexual orientation pregnancy military or veteran status citizenship status and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local state and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local state and federal laws. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process. If you require accommodation to complete the application or interview process please contact To learn more visit: The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants.
Employment Type
Full-Time
