Community Resource Specialist
Community Resource Specialist
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1 Vacancy
Job Description
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
MGB Behavioral & Mental Health is an enterprise clinical service that supports and collaborates with all behavioral health departments and services across Mass General Brigham. Reporting to the Behavioral & Mental Health Inpatient Program Manager the Resource Specialist supports system initiatives by remotely supporting behavioral health services across Mass General Brighams emergency departments medical floors and behavioral health inpatient units. The Resource Specialist works closely with the Program Manager the Behavioral & Mental Health access team and behavioral health stakeholders systemwide to facilitate initiatives that improve patient throughput and access.Qualifications
Principal Duties and Responsibilities
- Facilitate referrals for various levels of behavioral health care for patients awaiting treatment across several MGB emergency departments medical/surgical units and inpatient behavioral health units
- Monitor system-wide capacity to help guide placement efforts
- Communicate and coordinate with multidisciplinary teams both within and outside of MGB
- Document and track tasks in medical record (Epic) or elsewhere as indicated
- Assist with data collection and tracking data analysis (Excel) and reporting (PowerPoint)
- Receive and promptly respond to phone calls to central behavioral health call line emails/faxes to central behavioral health inbox and Teams chats from systemwide stakeholders
- Provide cross-coverage of tasks related to central access (supporting admissions and bed searches) and central disposition (supporting inpatient throughput)
- Attend department meetings and assist with other department tasks as assigned
Qualifications
- Bachelors degree required masters degree preferred; concentration in Social Work Psychology or Health Care preferred
- Experience with the mental health care field
- Excellent written and verbal communication skills
Skills/Abilities/Competencies Required
- Excellent judgement and organizational skills; evidenced ability to successfully multitask
- Ability to be flexible and resourceful
- Ability to work both independently and as part of a team
- Assessment and problem-solving skills
- Ability to remain calm and professional in high-stress high-pressure fast-paced environments
- Familiarity with mental health treatments and services systems of care and community resources
- Intermediate proficiency in Excel Word PowerPoint and Teams
- Ability to work independently
Additional Job Details (if applicable)
This part time shift will be Monday - Friday 9am-1pm.
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
