Senior IT Salesforce Business Analyst (Hybrid Office Schedule)

AFL manufactures industry-leading fiber optic cable connectivity and accessories and provides engineering and installation services for some of the largest telecom customers in the world. Our company was founded in 1984 with a single fiber optic cable and today we manufacture thousands of products generate an excess of $2B in revenue and employ approximately 9000 associates worldwide. At AFL we recognize that our employees are our greatest asset. We hire and train each individual investing in them to ensure success in their careers. With a commitment to professional development and growth let us connect you to your next career opportunity.

What We Offer:

• Hybrid Office Schedule
• Flexible time off policy
• 401K Company match (up to 4% - dollar for dollar)
• Professional development training and tuition reimbursement programs
• Excellent medical dental vision and life insurance policy options
• Opportunities for career advancement with an industry leading company!

We are seeking a Senior IT Business Analyst join our IT organization based at our corporate office in Duncan SC.

This position will have a hybrid office schedule working both in the office and remotely. The candidate needs the ability to frequently conduct in person business process reviews with our business stakeholders at our global headquarters in Duncan SC. 25% travel (Global) is expected per business needs/projects.

The Senior IT Business Analyst will work in close partnership with the Commercial Manager Business Analysts Solutions Analyst Developers Business Users and Customers. The Salesforce Business Analyst will play a critical role in documenting and understanding existing business processes making improvements and deploying based solution(s). This candidate must be able to facilitate business process review sessions with our stakeholders document processes build business requirements and manage all aspects of the solutions implementation including data management. The IT Business Analyst will need to demonstrate excellent communication skills and the ability to establish and maintain effective relationships with internal stakeholders. Being results-focused tenacious and a problem solver is a must for this role. The candidate will need to demonstrate experience researching understanding and applying knowledge of Salesforce Applications to business needs within a global organization.

Critical Functional Experience

We are seeking a IT Business Analyst with knowledge and experience in all aspects of the Sales Lifecycle with an emphasis on sales funnel management products pricing and quoting. Knowledge and experience with e-Commerce solutioning is a plus.

Responsibilities: Business Process Review Sessions Documentation

Facilitating discovery sessions with stakeholders from all levels of the organization

• Understand evaluate analyze and document business processes using Visio and lean principles.
• Assess complex business processes with the ability to break down into subprocesses or segments to relay solutions to both the business and technical team.
• Use knowledge of best practices and functional expertise within the scope of the Commercial Applications to drive change in the organization through business process re-design
• Strong process orientation with proven experience in business and technical requirements analysis business process modeling/mapping
• Understand validate and document business needs distinguish between needs and wants identify gaps between business needs and standard Salesforce functionality.
• Guide businesses in improving processes and software through data analysis.
• The Software application requirements will be documented using the Agile Framework of user stories with acceptance criteria in our Agile tool (Service Now)

Responsibilities: Solution Design Project Management

Solutions Design The SFDC IT Business Analyst will collaborate with the Solutions Analyst and Development Team to facilitate the design:

• Facilitate and document solution discussions from both a business and design perspective
• Understand document and own all user case scenarios associated with the business process
• Retain in-depth knowledge of SFDC Object Structure and associated data to support solution design
• Manage all aspects of solutions implementation including but not limited to testing training data conversions migration planning

Project Management The SFDC IT Business Analyst will own the execution of projects related to new Salesforce deployments for selected business units. Project management will involve the following activities:

• Story grooming estimation prioritization and sprint planning with the commercial team
• Create project schedules assign tasks and perform project oversight
• Communication of project status and key milestones to identified stakeholders
• Work with management/team members/users to ensure project stays on schedule and negotiate/adjust resources and priorities

Cloud Experience Requirements

• We are seeking a Business Analyst with knowledge and experience in using and deploying the following Salesforce Clouds and associated functionality:
• Sales Cloud:
• Leads
• Accounts
• Opportunities
• Products & Opportunity Products (Both stocked and configurable products)
• Standard Salesforce Price-books
• Salesforce Configure Price Quote/ Revenue Cloud
• Standard Salesforce Quotes
• Service Cloud:
• Case Management fields and process
• Case Escalation processes
• Case assignment rules
• Experience Cloud:
• e-Commerce
• Self Service
• Partner Portals

Required Experience

• General Educational Requirements
  • Bachelors degree from an accredited college or university
• Experience requirements
  • Over five years of sales commercial or business experience.
  • Over five years of experience as an IT business analyst.

Additional Responsibilities

• Develop document and fully execute test plans to assess the integrity and accuracy of business processes module functionality setups and modifications enhancements/customizations
• Document any recurring issue and propose solutions to resolve
• Develop and maintain business process documentation in flowchart and narrative form as necessary to support compliance
• Help to establish team priorities based on business priority financial impact and operational impact to the business.
• Adhere to and promote the environmental health & safety policies of AFL.
• Perform other duties as requested directed or assigned.

Preferred Applications Experience

• Lean / Six Sigma
• Certification(s) is a plus
• Agile / Scrum
• Functional knowledge or experience working in an Agile Project Management environment is a plus

Required Experience:

Senior IC