Specialist Network Technology Support
Specialist Network Technology Support
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Job Description
Job Description:
Key Responsibilities:
Technical Support:
1. Provide advanced technical support for Uverse Core services including HSIA/DSL internet and voice.
2. Troubleshoot and resolve complex technical issues related to Uverse equipment and services which includes Nokia/Alcatel shelfs.
3. Work closely with fiber support teams to escalate and resolve issues in a timely manner.
Incident Management:
1. Monitor and manage incident tickets ensuring timely resolution and communication with stakeholders.
2. Perform root cause analysis for recurring issues and implement corrective actions.
Collaboration:
1. Collaborate with cross-functional teams including Fault Management Team Field operations and customer support teams to resolve technical challenges.
2. Participate in regular team meetings and provide technical insights and updates.
Documentation and Reporting:
1. Maintain accurate and detailed documentation of troubleshooting steps and resolutions.
2. Generate and analyze reports on common issues and trends to improve services.
Continuous Improvement:
1. Stay up-to-date with the latest Uverse Network technology and industry trends.
2. Identify opportunities for process improvements and contribute to the development of best practices.
Shift Work Requirements: 24x7 work environment willing and able to work all shifts including weekends nights and holiday.
Qualifications:
1. Bachelors degree in Computer Science Information Technology or a related field or equivalent work experience.
2. Minimum of 3-5 years of experience in a technical support role preferably in the telecommunications industry.
3. Strong knowledge of FTTx network services and related technologies.
4. Proficient in network troubleshooting tools and methodologies.
5. Excellent analytical and problem-solving skills.
6. Strong communication and interpersonal skills.
7. Ability to work independently and as part of a team.
8. Experience with ticketing systems and incident management processes.
Preferred Qualifications:
1. Certifications such as CCNA CCNP or equivalent.
2. Experience with network protocols including TCP/IP FTTx and DHCP.
3. Able to troubleshoot Layer 1/2/3 services and associated devices.
Weekly Hours:
40Time Type:
RegularLocation:
Bangalore Karnataka IndiaIt is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local law. In addition AT&T will provide reasonable accommodations for qualified individuals with disabilities.AT&T is a fair chance employer and does not initiate a background check until an offer is made.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
