Product Portfolio and Delivery - Customer Success - Senior Associate
Product Portfolio and Delivery - Customer Success - Senior Associate
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Job Description
Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area This is a unique opportunity for you to work in the IR Ops team to partner with the Business.
As a Senior Associate in the IR Ops team you will be responsible for overseeing and leading the delivery of IR Ops Processing services. You will ensure accurate trade processing review and reporting in accordance with established work practices and procedures. You will also engage in projects within your team and the IR Ops department and collaborate with other business groups across JPMorgan. This role provides an opportunity to build relationships as a subject matter and system user expert and to contribute to the strategic agenda of the IR Ops and AFS leadership teams.
Job Responsibilities
- Provide oversight and leadership for the delivery of IR Ops Processing services including the input maintenance and accuracy of financial and non-financial data for clients across AFS
- Ensure accurate trade processing review and reporting in accordance with the established work practices and procedures in IR Ops
- Maintain and enforce the highest individual and team standards for quality assurance as it relates to all investor or fund activity / changes; ensure team is Always Audit Ready and complete ad-hoc reporting as necessary such as the preparation of board reports system extracts K-1 distribution audit requests etc.
- Allocate resources effectively during peak and non-peak work cycles; establish and monitor key performance indicators (KPIs) and key risk indicators (KRIs)
- Build relationships as a subject matter & system user expert to provide thoughtful dialogue with other business groups across JPMorgan and collaborate with the IR Ops and AFS leadership teams to help drive the strategic agenda
- Follow JPMorgans establishedprocesses and procedures; Look to modify / iterate processes and procedures to continually improve accuracy reduce redundancy and mitigate risk
- Engage in projects within your team and the IR Ops department including but not limited to system testing etc. additionally identify and action priority items within appropriate timeframes; escalate issues as necessary; relentlessly resolve aged items and maintain and update Standard Operating Procedures as required
Required qualifications capabilities and skills
- Bachelors degree required
- Minimum 9 years experience in the Financial Services industry with prior experience in alternative funds
- Extensive working knowledge of Microsoft Office products including Word Excel (vlookups etc.) and Outlook
Preferred qualifications capabilities and skills
- Team player professional and proactive approach to work positive attitude and ability to collaborate and solve problems that involve multiple stakeholders
- Excellent interpersonal and organizational skills with excellent oral and written communication
- Ability to work with a high level of precision in a fast paced deadline driven environment and work independently with strong follow through
- Dedicated to superior client service and able to remain poised under pressure
Required Experience:
Senior IC
Employment Type
Full-Time
