Customer Technical Support Representative 4 (SCA)
Customer Technical Support Representative 4 (SCA)
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$ 66000 - 106000
1 Vacancy
Job Description
Responsibilities
Peraton is seeking a Customer Technical Support Representative (SCA). The Customer Technical Support Representative will provide advanced technical advice and guidance on company technical software and hardwares.
What you will be doing (but not limited too):
- Provides Tier I and II technical software hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve first and second tier technical support issues for end-users of the organizations products and services.
- Uses automated information systems to analyze routine situations.
- Reviews incoming requests both computer generated and verbal sort code and may prioritize for proper action.
- Resolves problems or contacts more senior technical support as necessary.
- Supports users by fulfilling individual requests for information and/or training in the utilization of the various databases available.
- Conducts technical research for source of information required in support of request for information related to ongoing programs and proposal efforts.
- Maintains network diagrams and circuit records.
- Instructs users in the use of PCs and networks. May perform basic PC PBX and network software programming.
- Interacts with other team members such as network services software engineering and/or applications development to restore services and/or identify and correct the core problem.
Qualifications
Required Qualifications:
- HS Diploma with 4 years of relevant experience.
- Must be
- Department of Defense security clearance (ADP II Public Trust) or the ability to obtain one
- Security Certified
- CompTIA certification and enrolled in the CompTIA Continuing Education (CE) Program
- Ability to work in a 24/7/365 environment including holidays
- Familiar with Service Desk support methodology
Desired Qualifications:
- CompTIA A certification or equivalent preferred
- HDI certification or equivalent preferred
- Relevant technical certifications preferred
- Familiar with ITIL
Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider we deliver trusted highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land sea space air and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day our employees do the cant be done by solving the most daunting challenges facing our customers. Visit to learn how were keeping people around the world safe and secure.
Target Salary Range
EEO
Required Experience:
Unclear Seniority
Employment Type
Full-Time
