Community Manager
Community Manager
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$ 68000 - 85000
1 Vacancy
Job Description
WHY DEPT
We are pioneers at heart. What this means is that we are always leaning forward thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency with a deep skillset in tech and marketing. Thats why we hire curious self-driven talented people who never stop innovating.
Our culture is big enough to cope and small enough to care. Meaning that with people across 20 countries were big enough to provide you with the best tools global opportunities and benefits that help you thrive. While acting small by investing in you your growth your team and giving you the autonomy to solve our clients problems no matter where you are in the world.
This is a remote/hybrid role with the expectation that you must be located within 50 miles of our remote hubs or offices.
THE ROLE
Community Managers are responsible for maintaining curating and analyzing a brands social media presence. Effective and impactful community management results in a deep understanding of how a brands audience interacts responds and engages on social.
This role will be solely focused on a major online retailers always-on social accounts with channel support management that may include Instagram Facebook TikTok YouTube and Pinterest.
This Community Manager role requires close collaboration and integration with all areas of the business (media tech and data) and this person will be expected to be able to frame their work with insight and strategic thinking all underpinned with knowledge of social platforms and organic content.
KEY RESPONSIBILITIES
The role of Community Manager is exciting varied and constantly evolving. In this role you will:
- Lead content calendar planning and regular maintenance; daily monthly and quarterly in collaboration with Creative Strategy Design and client teams
- Schedule and post content across a brands social platforms
- Write accompanying post copy in the brands tone of voice
- Own community engagement and moderation by monitoring the brands platforms throughout the week directly responding to users proactively engaging relevant brand and user accounts ensuring there are no issues like spamming and escalating crisis issues to appropriate teams
- Be on the pulse of the competitive and cultural landscape on social to contribute to forward-thinking ideas that can put brands at the helm of new conversations
- Deliver weekly trendspotting reports along with social opportunities for the relevant brand to lead or participate in based on social listening
- Be a trusted authority on best practices for organic social and ensure content published adheres to best practice
- Provide ongoing support for client teams via Slack
- Report on organic performance (weekly monthly); analyze data and leverage insights from regular reports to consistently improve performance
- Assist development of larger QBRs social playbooks audits etc.
SKILLS AND PREVIOUS EXPERIENCE REQUIRED
Our offering is advanced for the industry and we rely on great people. To be considered for this role you will need the skills or experience outlined below.
Essential:
- 2 years relevant experience within a community/social media management role
- Familiarity with Airtable and Sprinklr
- Live and breathe social media
- Strong copywriting skills
- Exposure to organic social work that has successfully built community
- Experience providing inspiration
- Ability to remain focused under pressure and get stuff done on a tight deadline
- A love for learning and teaching new things
- Great interpersonal and listening skills
- A high attention to detail
- Strong client-facing skills
Nice to have:
- Experience working with major retails brands
- Passion for sneakers and/or motors
- Solid presentation skills
WHAT DO WE OFFER
We are a collaborative open-door best-idea-wins environment that fosters personal and company growth and has fun doing it. Here is a snapshot of our benefits package:
- Healthcare Dental and Vision coverage
- 401k plan plus matching
- PTO
- Paid Company Holidays
- Parental Leave
WE SUPPORT YOU BEING YOU:
DEPT is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. Were committed to an inclusive and barrier-free recruitment and selection process and workplace regardless of anyones lived experience race color religion sex national origin age disability and genetic information. So tell us about any accommodations you need. Its totally confidential and only used to make sure you feel fully supported at every step.
DEPT participates in E-Verify meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S.
We are a B Corp-certified company passionate about purpose-driven work. Our hope is that you can feel good about the contributions DEPT is making to the world and we always have an open door for your ideas in making the world a better place.
DEPT is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google KFC Philips Audi Twitch Patagonia eBay and more. Its team of 2500 digital specialists across 30 locations on 5 continents delivers pioneering work on a global scale with a boutique culture.
DIVERSITY EQUITY & INCLUSION
At DEPT we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit develop nurture and retain talented individuals from diverse backgrounds with varying skills and perspectives.
Not sure you meet all qualifications Apply and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement when in fact they do. We believe in giving everyone a fair chance to shine.
We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.
Want to know more about our dedication to diversity equity and inclusion Check out our efforts here.
#LI-Hybrid
This is remote role however you must be located within 50 miles of Salt Lake City UT to be considered.
Salt Lake City UT Salary Range
$68000 - $85000 USD
This is a hybrid office location with the expectation that you will need to go into the office 3 days week. You must be located within 50 miles of our Denver CO office located at: 3320 Walnut St Denver CO 80205
Denver CO Salary Range
$68000 - $85000 USD
This is remote role however you must be located within 50 miles of San Diego CA or Los Angeles CA to be considered.
San Diego CA Salary Range
$68000 - $85000 USD
This is remote role however you must be located within 50 miles of San Diego CA or Los Angeles CA to be considered.
Los Angeles CA Salary Range
$68000 - $85000 USD
Required Experience:
IC
Employment Type
Full Time
