Retirement Specialist Entry
Retirement Specialist Entry
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Job Description
RETIREMENT SPECIALIST ENTRY
Address: 3300 N. Central Avenue Phoenix Arizona 85012
Compensation: $18.2692/hr. excellent benefits and work/life balance
(No nights no weekends paid holidays andtraining provided)
Consideration for promotion to Retirement Specialist and opportunities to work from home may occuronce the combination of performance metrics and six months in job role are met.
Posting closes on June 15 2025
We are looking to hire great people who are excited about delivering world class customer service and who enjoy the rewarding experience of knowing they helped someone. We love what we do! Does this sound like an opportunity for you If so have your next career move be to a job you love where you can make a difference helping people plan for their future while working for an employer who respects your work-life balance.
The Retirement Specialist communicates and educates members on the benefits and options available from the ASRS. After four weeks of paid training we encourage growth and development to our team members. We enjoy a great work-life balance no nights or weekends and after training telework requests will be considered. Our members rely on you our Retirement Specialists to help them navigate through their retirement options and career with an Arizona participating employer.
- Providing World Class Customer Service to callers whether theyre brand new members in the middle of their career enjoying their retirement or not a member at all
- Explaining information related to ASRS specific policies and procedures to our members in an inbound call center environment
- Educating members on the impact of their retirement decisions
- Answering and clarifying member account questions/concerns
- Assisting members with accessing their online account information
- Servicing member accounts
- Explaining benefit calculations
- Researching member inquiries
- Providing member account support to divisions within the ASRS
- Candidates with at least 6 months of customer service experience are encouraged to apply
- Experience in interacting with the public in a service position i.e. food service retail etc.
- Analytical computer organizational and multi-tasking skills
- Ability to be trained on:
- Complex policies and procedures that will be discussed with members
- How to meet objectives and deadlines with accuracy
- Effective communication over the phone
- Experience working in a team environment and meeting team objectives
- Ability to maintain a high level of professionalism and judgment
- High School diploma or equivalent required
- Bilingual in English and Spanish
- 12 months of customer service experience
- All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
- Candidates selected for hire will be subject to a background investigation to include credit and criminal history.
The State of Arizona offers a comprehensive benefits package that includes:
- Robust and affordable insurance plans (medical dental life short-term and long-term disability options)
- Tuition/Professional Certification monetary assistance
- A top-ranked retirement program
- 10 paid holidays per year
- Accrued vacation and sick days
- An incentivized commuter club and public transportation subsidy program
- Work-life balance supported by flexible work hours telework and Monday thru Friday work weeks
- The opportunity to participate in deferred compensation credit union membership and a wellness program
- Rewarding work that benefits the people of Arizona
- Public Service Loan Forgiveness eligible employer
- Free covered parking
For a complete list of benefits provided by The State of Arizona please visit our benefits page
- Candidates selected for hire are required to participate in the Arizona State Retirement System pension plan.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602.677.2902. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
