Selling Supervisor, South Coast Plaza

The Team:

The Herms South Coast Plaza boutique opened in 1997and focuses on providing extraordinary service to clients as a part of the Western Region. This position will report to the FloorDirector and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced luxury environment.

The Opportunity:

The primary responsibilities of a Selling Supervisorare to achieve selling and customer service objectives while adhering to the operational asset protection standards of the boutique. All other duties as assigned by the supervisor.

About the Role:

Sales Objectives

• Accountable for meeting monthly and annual individual sales goals while working as part of a team for the boutique to achieve its collective target.
• Organize and prioritize the selling floor to support the sales effort and overall client experience. Ensure all items (bags boxes note cards ribbon stationary and the like) are stocked at all times. Maintain selling floor to meet standards to including straightening filling in and replenishment of new receipts following VM guidelines physical EAS tagging ticketing etc.
• Provides assistance as need in inventory preparation.

POS

• Responsible for processing and ensuring the accuracy of all transactions (including receipts CRM files (which provide meaningful detail of purchase history and sales analysis) SKUs monetary payment and client verification and the administrative support of after sales service when needed. Partners with management on POS decisions and preparation of opening and closing procedures.
• Responsible for the opening and closing of daily till and ensuring assets are properly monitored and reported.
• Approval of returns and exchanges. Secure Management approval for any exceptional requests.
• Partners with management on POS decisions and communicates discrepancies should they occur during the opening closing and general POS variances by end of business day.
• Maintain cleanliness and organization of workstation at all times.

Asset Protection

• Responsible for opening and closing procedures including store access alarm protocols till closing employee sign in sheets and bag checks in conjunction with AP as applicable.
• Ensure key log controls are maintaining daily in partnership with AP.
• Practices appropriate AP techniques and follow all guidelines for key control and merchandise security.
• Responsible for complying with all asset protection procedures such as employee sign in sheets bag checks in conjunction with AP as application. Practice appropriate AP techniques and follows all guidelines for key control and merchandise security. Respects physical EAS tagging guidelines and ensure all products are properly ticketed (on floor back of house and merchandise returns). Properly prepares for physical inventory and participates in monthly cycle counts (or as directed by management).

Customer Service

• Consistently provide high levels of service to our clients within the Herms standard of service: prompt and friendly greeting offer to assist and answer questions and assistance with wrapping and packaging at POS.

Supervisory Responsibility:

• NO

Budget Responsibility:

• NO

Decision Making Responsibility:

• NO

About You:

• 2 years of experience in sales and/or supervisory capacity experience in a luxury environment preferred
• Strong leadership and communication skills
• Even-tempered with ability to continuously multi-task
• Self-starter and able to work independently while balancing collaboration with a team
• Strong organizational skills
• Open availability to accommodate needs of the business
• Ability to lift between 0-25 lbs. without assistance

The range for this position is $28.16 - $31.12. Actual rates are determined based on the job location and individual experience.

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.

COMPANY OVERVIEW

Since 1837 Herms has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create the constant search for beautiful materials the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Herms a house dedicated to making highly-crafted beautiful objects made to stand the test of time.

An independent family-owned company Herms is dedicated to keeping production in France through its 42 workshops The Herms organization is also a truly global community with a network of 310 stores in 49 countries. Herms employs more than 15000 people worldwide with over 6000 of the workforce being Herms craftspeople engaged in making artisanal products nurturing a 180 year tradition of creativity and innovation.

At Herms our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Herms success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Herms wish to leave a positive footprint on the world a mission thats at the heart of our commitment to progress. This narrative can be experienced in a series of shorts films Footsteps Across the World available on our website.

OUR COMMITMENT

Family is at the heart of Herms. At Herms of Paris we are committed to being a Maison for All a home where we make efforts to generate support and advance the values of diversity inclusion and family both within our own walls and in the wider world. At Herms of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds skillsets and worldviews that will enrich our Herms of Paris family. We support our individual team members personal and professional success through a culture that values equality individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison we advance our DIF values through the work that we do in partnership with our community and non-profit partners.

At Herms of Paris we are proud to be an equal opportunity workplace. It is the policy of Herms of Paris Inc. that applicants for employment are recruited selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited selected and hired without discrimination because of race color religion sex age national origin disability genetic information sexual orientation citizenship military or veteran status or any other basis prohibited by applicable law. In addition personnel procedures and practices with regard to training promotion transfer compensation demotion lay off or termination are to be administered with due regard to job performance experience and qualifications but without discrimination because of race color religion sex age national origin disability genetic information sexual orientation citizenship military or veteran status or any other basis prohibited by applicable law. Herms of Paris Inc. also provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws.

We collect personal information (PI) from you in connection with your application for employment with Hermes including the following categories of PI: identifiers personal records commercial information professional or employment information non-public education records and inferences drawn from your PI. We collect your PI for our purposes including performing services and operations related to your potential employment. For additional details or if you have questions contact us at . Please do not submit resumes or applications to this email address.