1 | Product Validation & application technique development | Coordinate with development & marketing team | Product validation at academy using different application tools & techniques |
Help marketing team for new design development |
Pattern & shade customisation as per PS team requirement |
2 | Community Engagement | Relationship Management with Contractors/ Painters | Relationship Management with 100-150 contractors/ painters in the area for getting market information on new development & new product arrivals |
Help TSM PP to run painter meets (new product demo) |
3 | Product Training | Coordination with applicators and contractors for training sessions at the painter academies | Product Training of TSMs/painters/ Evolve the Training Tracker |
SP painter training at academies as well as on site training |
4 | Complaint Handling & Technical Support | Technical Inspection at customer sites help TSM PS for complaint resolving on site ( Support for the channel sales teams) | Conduct all technical inspection like surface Preparation inspection to painting progress inspection and post painting inspection for fresh and repainting sites |
Help painters PS team to resolve complaints give solutions for resolving on site issues |
Compensation on Product failure / reworks to be approved by supervisor Product feedback to be shared with R&D. |
5 | Focus Product Establishment | Site Sampling | Concept Testing - Sampling of new products with painter community for validation. Support to TSM PP for sampling |
Demo of new techniques & product application in painter shop meets |
Report of the trials to be shared with the respective ASM PA/PP. |
6 | Reports | Trackers - Monthly & weekly basis | Product trial reports |
Complaint site reports |
Training tracker - on site & academy |