Customer Support Officer
Customer Support Officer
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Job Description
- Babergh and Mid Suffolk District Councils -Stowmarket Suffolk IP14 1AD
- 26835 - 30060 per annum (pro rata for part time)
- Full Time 37 hours per week
- Fixed Term Contract or Secondment Opportunity for 18 months
Full time part time and job share opportunities will be considered.
What we are looking for
We are looking for committed flexible and proactive Customer Support Officers to join our Customer Support Team. You will have a positive outlook and will share ourvalues commitment and motivation to make a difference for our residents clients and communities.
About the role
The role will be a mix of both home working and working at our customer access points on a rota basis across Stowmarket Sudbury Shotley Hadleigh and Eye between the hours of 8.45am - 5pm Monday - Friday.
Our team members provide excellent customer service in a fast-paced environment via various communication methods with the majority being a high volume of telephone enquiries (between 65-85 calls handled per day per officer).
Officers are customer focused organised and able to work accurately whilst applying processes and ensuring that customer queries are resolved as much as possible at the first point of contact.
About you
To be successful you will need to be an excellent communicator as this is a frontline position providing customer support to our residents and communities.
You will also need to demonstrate empathy highly tuned listening skills and the ability to quickly understand customer queries and develop solutions to problems using your own initiative.
You will need to be organised with good IT skills and the ability to adapt to the needs of customers and the team. This is an exciting fast paced role where no two days are the same.
Our Customer Support Team enjoy an ongoing commitment to learning development and creativity.
We believe in putting the customer at the heart of everything we do and are always striving to improve the service we provide.
About us
Working together across our councils and with our partners in the public private and voluntary sectors we provide excellent services to our 190000 residents across Babergh and Mid Suffolk.
We are proud of the role we play in creating the environment economy and communities for our districts. We believe that the heart of Suffolk is an incredibly special place to live and work. With picturesque market towns 60 conservation areas and with two National Landscapes within our districts it is little wonder that we are consistently within the top 50 places to live in the UK.
Benefits of working for us
- Great opportunities for learning and development.
- Generous leave entitlement (equivalent to 26 days a year increasing to 31 days after 5 years service plus bank holidays).
- Competitive Local Government Pension Scheme.
- Wellbeing Support Program
- Employee Assist Program
- Health Care Options
For more information visit ourEmployee Benefits page ()and viewThe best things about working for Babergh and Mid Suffolk District Councils (youtube)to find out what our employees say about working for us.
Our ways of working
Work is what we do not where we go! We are committed to working in a more Hybrid way with a mix of office home and remote based working (Business needs permitting).This has worked well for us and is something we will be continuing with.
We are committed to supporting equality and diversity Babergh and Mid Suffolk District Councils provide opportunity and ambition for all supporting and enabling our people to deliver the best possible service for our residents.
For more information
If you wish to discuss the hybrid working approach for these roles or for an informal discussion please contact Gary Allen by either calling 0 or emailing
Please read theJob Description Person Specification (pdf) and Addendum (pdf) before applying for this job opportunity.
Closing date: 5pm 11 June 2025
When applying please ensure:
- that you complete the application form as fully as possible with your employment and educational history as shortlisting will be based upon the application form and supporting statement only.
- your statement indicates how you meet each of the criteria in the Person Profile section of the Job Description/Person Specification (JDPS).
This authority is committed to safeguarding and promoting the welfare of children young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
