Bereavement Services Manager

North Lincolnshire Council is seeking a compassionate experienced and highly organised Bereavement Services Manager to lead our dedicated team in delivering respectful professionallegally compliant cremation and burial services.

This is a unique opportunity to manage a vital public service that supports families and communities during their most difficult times. You willbe responsible for the operational leadership of our crematorium and cemeteries ensuring the highest standards of care compliance and service delivery.

You will be expected to show compassion and empathy in your approach to your work;you will be required to deliver the highest quality professional efficient and customer focused service as well as being responsible for managing and motivating a small professional front-line team.

You will need a customer focused and non-judgmental approach with excellent communication organisation and IT skills. Empathy sensitivity tact and diplomacy to manage difficult situations is vital along with a mature attitude.

The role will also see the management of cremated remains and ensuring that the legal framework is strictly adhered to when dealing with exhumation orders.

You must be flexible thoroughly organised and have the ability to balance conflicting priorities.

In this role you will be:
Acting as the Councils Registrar for burials and cremations
Managing day-to-day operations of cremation and burial services
Leading and developing a skilled team of staff
Ensuring compliance with all relevant legislation and health & safety standards
Overseeing budgets resources and service planning
Liaising with funeral directors clergy contractors and the public
Handling sensitive and complex issues with empathy and professionalism

Role Requirements
ICCM/HNC Diploma in Cemetery & Crematorium Management or ILM Level 5 equivalent
Cremator Proficiency Certificate (ICCM or FBCA)
IOSH Health & Safety qualification or equivalent knowledge
Proven leadership and team management experience
Strong understanding of cremation and burial legislation and best practices
Excellent communication planning and problem-solving skills
Personal resilience and the ability to support others through emotionally challenging work

Your working hours will be 37 hours weekand an element of flexibility is required to meet the needs of the service.

Our Woodlands Memorial Park and cemeteries remain open to the public from dawn until dusk every day and you may need to assist on occasion with opening and closing the building as well as the grounds.

Please see attached job description and employee specification which you should refer to when completing your application to demonstrate you meet the essential criteria for the role.

For an informal chat about this position please contact - Stuart Minto Head of Community Resilience

We are collectively organised around the people and place of North Lincolnshire. Together we ensure that our communities are safe well prosperous and connected. We are ambitious for North Lincolnshire we want our area to be the #BestPlace for our residents by being the #BestCouncil we can be. We achieve this through living our values equality of opportunity excellence integrity and self-responsibility in all that we do.