Spa Front Desk Sales Associate
Spa Front Desk Sales Associate
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Job Description
- Company parties
- Competitive salary
- Dental insurance
- Employee discounts
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Wellness resources
As the first and last point of contact for our clients you play a critical role in shaping the spa experience. Your primary focus will be on selling memberships and upgrading services while ensuring seamless warm and professional service at every touchpoint. This is a multifaceted role requiring emotional intelligence attention to detail and a high level of organization.
- Greet and check in clients with warmth and professionalism always using their name and sharing yours
- Connect with each client you interact with to build rapport and trust and learn how to best be of service to them
- Guide clients through service options upgrades and current promotions
- Confidently and consistently sell spa memberships and packages gift cards and upgrades
- Answer phones handle bookings cancellations and schedule adjustments efficiently to optimize schedule
- Confidently and courteously uphold spa policies in the face of challenges or push back
- Assist clients in high-stress or emotional states with empathy and care
- Manage multiple tasks at once from answering phones to retail sales
- Maintain a clean welcoming front desk and lobby area
- Collaborate with all members of the spa team to ensure smooth daily operations
- Outreach to clients who havent been in recently and sell current promotions
- Follow proper office procedures/file maintenance
- Constantly have an eye out to take initiative to elevate any areas of missed client service opportunities or spa inefficiencies
- A natural salesperson with proven experience in Sales who thrives on meeting goals and connecting with people (Fitness or Wellness industry a plus)
- Strong multitasking skills and unwavering ability to stay calm under pressure
- Attention to detail and unwavering follow-through to ensure clients are always looked after
- Self-motivated mature and reliable
- Excellent verbal and written communication skills
- A passion for wellness and helping people feel their best
- Tech-savvy and comfortable with booking/scheduling software
- Display a positive energetic team oriented attitude
- Friendly and approachable
- Flexible availability including evenings and weekends
Competitive pay structure that includes commissions and incentives on top of hourly wage
Group insurance benefits for full time employees
Hand & Stone is dedicated to providing quality client-centered care. We understand that our clients receive the best client-centered care when our employees are well cared for in return. Thats whyIt Makes a Difference Who You Work For!
I acknowledge that I am applying for employment with an independently owned and operated Hand & Stone franchisee a separate company and employer from H&S Massage Spa Canada Corporation and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination benefits compensation day to day activities and terms or conditions of employment. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand & Stone franchisee.
Required Experience:
IC
Employment Type
Full-Time
