Technical Service Engineer
Technical Service Engineer
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Job Description
Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences diagnostics and biotechnology
At Cytiva one of Danahers 15 operating companies our work saves livesand were all united by a shared commitment to innovate for tangible impact.
Youll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danahers system of continuous improvement you help turn ideas into impact innovating at the speed of life.
Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines new medicines and cell and gene therapies.
At Cytiva you will be able to continuously improve yourself and us working on challenges that truly matter with people that care for each other our customers and their patients. Take your next step to an altogether life-changing career.
Learn about the Danaher Business System which makes everything possible.
The Technical Service Engineer is responsible for delivering high-quality service support to Cytivas customers across Australia and New Zealand. This includes performing preventative maintenance troubleshooting installation and qualification of a wide range of Cytivas laboratory and bioprocessing equipment. The role plays a critical part in ensuring customer satisfaction equipment uptime and compliance in GMP environments.
This position reports to the Cytiva ANZ Service Leader and is part of the Equipment Services Team. It is a field-based role working remotely with access to a local office in Lane Cove.
What you will do:
- Perform installation qualification (IQOQ) preventative maintenance troubleshooting and repair of Cytivas lab-scale and bioprocessing equipment including AKTA Pure Go Avant Biacore AKTA Ready Readyflux Wave and Xcellerex systems etc. ensuring compliance with GMP standards.
- Support digital and automation solutions including UNICORN Figurate Chronicle OptiRun Connect Historian and networking.
- Maintain accurate service documentation including customer service logs internal records calibration records and trunk stock.
- Be part of an open and winning team culture working closely with teammates and technical experts to continuously grow your technical skillset while also collaborating with the broader team (incl. sales product and customer service) to deliver exceptional service to Cytiva customers.
- Participate in revenue-generating activities such as contract renewals sales lead generation and implementation of service programs.
- Travel across ANZ to support customers in both research and GMP manufacturing environments.
Who you are:
- You have over 4 years of field service experience or you are an early-career biomedical engineer automation engineer technician or computer science graduate eager to grow in the life sciences industry.
- You have strong hands-on technical skills with proven experience in troubleshooting and problem-solving (preferably in field-based roles but not mandatory).
- You are proficient with computer systems and networking capable of setting up and troubleshooting software and hardware in customer environments.
- You have a keen attention to detail and a strong interest in working within GMP-regulated environments supporting critical therapeutic drug production.
- You are passionate about the life sciences industry customer-focused and thrive both working independently and as a good team player as part of a remote collaborative team.
Travel Motor Vehicle Record & Physical/Environment Requirements below requirements are essential to this role:
- Ability to travel an average of 50% of time travel across Australia and New Zealand for training and field work with occasional international travel.
- Ability to lift move or carry tools tool cases and equipment up to 20kg in weight unassisted and to perform service tasks on both benchtop instruments and large-scale systems (e.g. 2000-litre bioreactors) including tasks that may require bending kneeling or working in physically demanding positions (in accordance with EHS guidelines).
- Must hold a valid drivers license with an acceptable driving record.
It would be a plus if you also possess previous experience in:
- Working in GMP environments or supporting customers in regulated industries.
- Hands-on experience with Cytiva equipment or similar bioprocessing technologies.
- Leading project or small team or having a strong aspiration to grow into a project or team lead.
Join our winning team today. Together well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges architecting solutions that bring the power of science to life.
For more information visit .
At Danaher we value diversity and the existence of similarities and differences both visible and not found in our workforce workplace and throughout the markets we serve. Our associates customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
Employment Type
Full-Time
