Resource Room Specialist (RTE Assistant)
Resource Room Specialist (RTE Assistant)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Summary:
Assist MassHire customers in using computers and other equipment in the Resource Room of the MassHireMerrimack Valley Career. The center in Lawrence will support career exploration job search and employmentapplications. It will also help customers with unemployment print-outs needed to document various benefits. It will occasionally provide coverage at the membership desk.
Essential Functions/Key Responsibilities:
- Assist MassHire customers using computers printers and other office equipment in the Resource Room.
- Guide job search strategies career exploration tools and employment applications.
- Support customers in accessing and navigating job search websites resume-building tools and otheronline resources.
- Help customers obtain and print necessary unemployment-related documents for benefit applications.
- Provide essential troubleshooting assistance for accessing online unemployment accounts.
- Assist with front desk operations including customer check-ins and answering general inquiries.
- Provide information on career center services and direct customers to appropriate resources or staff.
- Ensure computers printers and other office equipment are functioning correctly.
- Troubleshoot minor technical issues and escalate more complex problems as needed.
- Offer friendly professional and patient assistance to a diverse customer base.
- Explain job search and unemployment processes in a clear and accessible manner. Maintain a clean andorganized Resource Room environment.
- Keep records of customer assistance and usage of services as required.
- Follow confidentiality and data privacy protocols when handling customer information.
- Must complete a CORI & SORI background check within the first thirty (30) days of employment.
Skills & Qualifications:
- High school diploma or GED required; associates or bachelors degree preferred.
- Experience in customer service career counseling or administrative support is a plus.
- Proficiency in using computers the internet and job search websites.
- Ability to assist with online applications resume formatting and printing.
- Familiarity with Microsoft Office (Word Excel) and other essential software.
- Strong interpersonal skills to assist and guide customers.
- Ability to explain technical processes in a simple straightforward manner.
- Patience and professionalism when working with a diverse population.
- Ability to multitask and manage customer needs efficiently.
- Experience handling documentation and confidential information.
- Attention to detail when helping customers with unemployment print-outs and other paperwork.
- Willingness to cover different roles including the membership desk.
- Ability to work independently and collaboratively in a fast-paced environment.
- Ability to work effectively with and meet the needs of people from a diverse range ofbackgrounds cultures and identities including underserved communities and people from thedifferent racial groups socioeconomic statuses nationalities and languages that makeupGLCACs clientele to support the agencys mission of building a more diverse equitable andinclusive organization for employees and clients alike.
Supervisory Responsibility: None.
Work Environment: This job operates in a professional office environment and uses standard office
equipment such as computers phones photocopiers filing cabinets and fax job regularly requires the employee to sit walk and stand as well as use hands repetitively tohandle or operate standard office equipment. The employee is occasionally required to kneel crouch or employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25pounds.
Required Experience:
Junior IC
Employment Type
Part-Time
