Express Service Advisor
Express Service Advisor
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Job Description
VW of Olympia is looking for a highly motivated full-timeExpressService Advisorthat is focused on customer satisfaction to join our individual will provide leadership in motivating managing and evaluating Service Technicians. The Express Service Advisor will efficiently coordinate schedule and manage Service Technicians time while maintaining the work order process. This role will also communicate with the customer in regard to quotes job status and scheduling. Apply today to be a part of ourService team!
I-5 Cars IsMore Than Just a Career
When you choose a career with the I-5 Auto Group you arent just becoming an employee you are becoming a part of the family.
We believe its important to match each employee with a position that best fits their strengths. We want every team member to succeed and to have a career that is filling to them. When our employees are happy WE are happy; and most importantly our customers are customers are our top priority and we will go to great lengths to make sure that their needs are met. We strive to provide an experience unlike any other dealership and we rely on our team to accomplish this. We are constantly evolving to make sure our customers are receiving the best service available. Mediocrity is not an option.
We also believe in growth. We want you to become the best you can be so we can grow together. Weve been using this mantra for over two decades and as a result weve been able to open multiple new locations in southwest Washington that sell and service hundreds of cars every month. We couldnt accomplish this without our teams hard work and their ability to grow with us.
We understand that the automotive industry is always evolving and we will ask you to continue to evolve with us. When we work hard and work together anything is possible.
Benefits/Perks
Healthcare- medical dental vision HSA for Full-time employees
401K with employer match
Employee Discounts-sales parts and service
100% employer paid tuition and books through Strayer University for employees and their families!
80 hours paid vacation paid sick time and 7paid holidays
Hourly pay $16.66-$25.00/ hour depending on experience
- Full-time position that includes weekends. Must be willing to work weekends
Responsibilities:
Attitude is everythinggreet service department customers promptly and courteously
Listen to customers needs and accurately document service request and rely to technician
Upsell recommended/additional services using low-pressure high-integrity methods
Provide accurate estimates of repair/maintenance costs
Adhere to company policies and procedures regarding safety ethics and customer satisfaction.
Follow up on each repair and keep customers informed of progress
Sell and manage extended warranties
Inspect repair quality and ensure that all work is complete
Review and explain repairs and associated costs with customers
Keep Service Manager informed of all problems and potential problems
Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Physical Requirements:
Ability to stand or walk for extended periods.
Excellent hand-eye coordination.
Manual dexterity to manipulate small parts and tools.
Ability to lift and carry heavy objects (up to 50 pounds).
Flexibility to bend stoop and reach.
Clear vision and hearing to effectively communicate with clients and colleagues.
Ability to withstand various weather conditions such as heat cold or rain when required to work outside
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
