Senior Content Strategist

GEICO is looking for a passionate and talented Senior Content Strategist to join our Design team. In this role you will work closely with product managers engineers and other experience designers from initial concept and strategy through the execution. Your background in human-centered design will make you an advocate for our customers and internal users as you iterate and test your concepts in a highly collaborative team environment

This position is a hybrid role that requires to be on-site 3 days a week at one of the following locations: Chevy Chase MD; New York City NY; Washington DC; Chicago IL; Palo Alto CA; Seattle WA

Job Responsibilities

• Build relationships and collaborate with other design research and key cross-functional partners to shape user experience through content
• Leverage data user research competitive insights and user-centered design principles to influence project direction in business-critical site experiences
• Craft high quality UX writing for a range of product surfacesincluding microcopy error and confirmation messages push notifications modals and product education moments to clearly communicate design intent and business requirements
• Write edit test analyze and iterate on content to make our products easy and intuitive to use
• Perform user research to find the words that both resonate with people and drive results
• Manage multiple priorities in an agile environment with shifting deadlines and limited oversight demonstrating ownership and clarity in your process

Basic Qualifications

• 5 years of experience (or 3 with Masters degree) in content strategy UX/UI writing content design and/or technical writing or copywriting
• A portfolio of relevant UX content examples demonstrating your proficiency in UX content and ability to discuss your involvement in the overall design process

Preferred Qualifications

• Bachelors design in relevant field (Human-Computer Interaction English Communications or similar) or equivalent practical experience
• Experience working on customer-facing applications
• A deep understanding of user-centered design principles and best practices including content strategy and how it supports UX content strategy and UX copy
• Ability to build and maintain strong positive working relationships and collaborate with content strategists conversation designers UX designers UX researchers and product managers
• Experience with tools such as Figma FigJam or Mural and Azure DevOps
• Experience working for retail or web-based companies financial services or customer-loyalty driven experiences a plus
• Experience with Agile development process a plus
• Experience with design systems a plus

Annual Salary

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include but are not limited to the scope and responsibilities of the role the selected candidates work experience education and training the work location as well as market and business considerations.

The GEICO Pledge:

Great Company:At GEICO we help our customers through lifes twists and turns. Our mission is to protect people when they need it most and were constantly evolving to stay ahead of their needs.

Were an iconic brand that thrives on innovation exceeding our customers expectations and enabling our collective success. From day one youll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on peoples lives.

Great Careers:We offer a career where you can learn grow and thrive through personalized development programs created with your career and your potential in mind. Youll have access to industry leading training certification assistance career mentorship and coaching with supportive leaders at all levels.

Great Culture:We foster an inclusive culture of shared success rooted in integrity a bias for action and a winning mindset. Grounded by our core values we have an an established culture of caring inclusion and belonging that values different perspectives. Our teams are led by dynamic multi-faceted teams led by supportive leaders driven by performance excellence and unified under a shared purpose.

As part of our culture we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.

Great Rewards:We offer compensation and benefits built to enhance your physical well-being mental and emotional health and financial future.

• Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your familys overall well-being.
• Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
• Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
• Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program which offers the ability to work from anywhere in the US for up to four weeks per year.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race color religious creed national origin ancestry age gender pregnancy sexual orientation gender identity marital status familial status disability or genetic information in compliance with applicable federal state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.