Field Service Technician (Neptune) - Phoenix

Work Flexibility: Field-based

What You Will Do:

As a Field Service Technician providing support for Neptune you will spend the majority of your time in four key areas:

Traveling between hospitals based on assignment of service requests.

Troubleshooting and resolving customer and product issues.

Building positive relationships with Stryker customers peers and internal partners.

Documenting service results in order to maintain accurate quality records.

The environment and culture for this role is fast-paced and youll constantly be on the go. It requires the ability to solve complex problems while maintaining strong relationships with our customers sales representatives and other internal partners. Through time as a Field Service Technician the foundation is laid to follow multiple career paths including engineering project management sales and leadership. The person in this role should love to solve problems. Candidates must be willing to spend most weekdays traveling be capable of successfully communicating with our customers and have strong documentation skills.

Who We Want:

Self-directed initiators. People who take ownership of their work and need no prompting to drive productivity change and outcomes.

Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas data and insights to drive continuous improvements across the business.

Analytical problem solvers. People who go beyond by identifying root causes evaluating optimal solutions and recommending comprehensive solutions to prevent future issues.

Goal-oriented developers. Keeping the customer and requirements squarely in focus people who deliver safe and robust solutions.

Meticulous documenters. Detail-oriented people who enjoy maintaining meticulous documentation of reports metrics proposals and presentations.

Knowledge & Skill Requirements:

Openness to work with or around bio-hazardous materials and wear provided PPE to maintain a safe working environment.

Willing to work overtime and overnight inclusive of weekends per the customers specified need.

Strong interpersonal and communication skills.

Ability to work independently in a fast-paced environment and often stressful working conditions.

Highly organized and able to prioritize tasks.

Special attention to details.

Ability to present ideas and results in logical manner.

Experience with highly sensitive customer interactions and an understanding of the importance of customer relations.

Must be self-motivated self-reliant and able to work with little supervision.

Must have an outstanding driving record.

Must have near visual acuity (corrected) color vision mobility bending standing stooping and finger dexterity.

Strong time management skills ability to manage multiple functions and adhere to daily deadlines.

Ability to exert up to 75lbs of force occasionally and/or up-to 20lbs of force to constantly move objects.

Ability to remain standing and/or walking for an extended period of time.

Maintain professional appearance work ethic and attitude required by Stryker and our customers.

Proficient in Microsoft Office Applications.

Experience interpreting service bulletins user manuals and other technical manuals drawings etc.

Excellent teamwork coordination and collaboration skills.

Qualifications/Work Experience

Minimum of 3 years technical service or equivalent experience preferred.

Bio-medical equipment maintenance repair and installation experience preferred.

Proficient with Microsoft Office (computer software) and adaptability to learn company software.

Must be able to explain and generate detailed guidelines and procedures.

Adhere to (HIPAA) and other related patient confidentiality policies and procedures.

Valid drivers license with good driving record.

Stryker is driven to work together with our customers to make healthcare better. Employees and new hires that require access to customer accounts as a function of the job may be required depending on customer requirements to obtain various vaccinations as an essential function of their role.

Education/Special Training Required

High School Diploma or GED required.

University or formal technical training preferred.

What you will get

Company vehicle for business use

Medical Dental Vison and Prescription Drug Insurance

Tuition reimbursement up to $15000 per year

Matching 401(k) plus opportunity for a discretionary contribution

Paid Vacation/Sick Time

Basic life AD&D and supplemental life insurance

Short-term and long-term disability insurance

Employee Assistance Program

Wellbeing program with incentives

Discounted employee stock purchase plan

Travel Percentage: 20%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race ethnicity color religion sex gender identity sexual orientation national origin disability or protected veteran status. Stryker is an EO employer M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.

Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required depending on customer requirements to obtain the COVID-19 vaccination as an essential function of their role.