IT Asset Management Coordinator
IT Asset Management Coordinator
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Job Description
Job Title
IT Asset Management CoordinatorJob Description Summary
The IT Asset Management Coordinator is responsible for the end-to-end oversight of IT hardware and software assets across their entire lifecycle. This role ensures the company maintains accurate asset records aligns with ITIL standards complies with security protocols and executes deployments and decommissions efficiently. The ideal candidate is process-oriented detail-driven and capable of operating at both tactical and strategic levels. This position supports BAU (Business-as-Usual) activities as well as enterprise-level IT projects.Job Description
Key Responsibilities:
1. IT Asset Lifecycle Management
Procure and track IT assets including desktops laptops monitors mobile devices and software licenses using ERP platforms such as Workday and JD Edwards. Ensure all purchases adhere to procurement policies and approved hardware standards to optimize cost and standardize equipment company-wide.
Maintain centralized and real-time inventory records of hardware and software assets within asset management systems like Microsoft Intune SCCM and Symphony including serial numbers user assignments warranty status lease terms and physical locations.
Monitor asset utilization rates and lifecycle milestones to identify hardware nearing refresh lease expiration or underutilized software licenses that could be reclaimed or redeployed ultimately optimizing asset ROI.
Coordinate provisioning for employee lifecycle events including new hires internal transfers role changes and terminations to ensure all users have the right technology setup and returned devices are reimaged or decommissioned.
Assist with license management and software entitlement tracking license thresholds renewal dates and usage patterns to ensure compliance with vendor agreements and prevent overages or underuse.
2. Equipment Decommissioning & Return Processing
Execute the end-to-end process for decommissioning assets including secure data wiping physical inspection categorization (reuse/recycle/e-waste) and updating systems of record to reflect retired or returned assets.
Physically receive and process returned devices sorting them by condition model and department and updating inventory logs accordingly. Package or prepare items for repair reuse or certified disposal per company sustainability and data security policies.
Monitor return tasks within Workday and internal systems identifying users who have failed to return equipment and conducting proactive follow-ups via email Slack or coordination with managers/HR to retrieve company property.
Submit incident tickets (e.g. CrowdStrike or internal security system) for any stolen lost or unreturned devices to initiate device locking remote wiping or forensic investigation ensuring compliance with cybersecurity protocols and reducing data breach risk.
Manage on-site inventory or depot areas ensuring all equipment is labeled organized and stored properly to facilitate quick access and turnaround times for redeployment or vendor pickup.
3. Coordination & SLA Monitoring
Submit and track vendor repair and warranty service tickets including coordinating on-site tech visits RMAs and mail-in repair logistics. Ensure clear documentation of asset condition and outcome to prevent disputes or delays.
Track performance metrics using internal dashboards or Excel trackers. Evaluate against contractual Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) such as time to resolve ticket closure rate and response time to drive accountability and service improvements.
Support vendor management meetings by preparing reports on ticket volumes failure rates cost trends and user feedback. Participate in strategic discussions to optimize service delivery and consolidate vendor agreements when needed.
4. End-User Support & Software Deployment
Use deployment tools such as Autopilot and Intune to remotely push required software applications and security patches to devices before shipment or upon first login. Troubleshoot deployment failures or imaging issues with internal tech teams.
Assist in user acceptance testing (UAT) for new software rollouts or OS builds by gathering structured feedback documenting bugs or feature issues and coordinating with software vendors and internal IT teams for fixes and releases.
Create and maintain user guides and IT documentation such as knowledge-based articles (KBAs) self-service portals and software deployment checklists to improve end-user experience and reduce support ticket volume.
5. IT Project Support & Administrative Functions
Support company-wide IT initiatives and refresh cycles working alongside Project Managers and other IT stakeholders to track device orders coordinate imaging prepare shipping and ensure timely rollout to impacted teams or departments.
Maintain project documentation including deployment schedules inventory logs budget spend tracking post-implementation reports and communication templates to streamline project execution and audit readiness.
Qualifications:
13 years of experience in IT Asset Management IT Support or Procurement in a corporate or enterprise setting.
Strong understanding of ITIL principles particularly around configuration and incident management.
Familiarity with at least one major ticketing system (e.g. ServiceNow JIRA Freshservice).
Technical fluency with Windows PCs MacBooks and mobile device ecosystems.
Strong experience with Microsoft Suite for communication and asset tracking.
Preferred:
Experience with endpoint management tools like SCCM Intune Autopilot or JAMF.
Knowledge of software licensing compliance and true-up processes for enterprise software (e.g. Microsoft Adobe Atlassian).
Familiarity with legal compliance and data handling practices (GDPR SOX ISO/IEC 19770).
Financial or budgeting experience particularly within IT or procurement contexts.
Key Competencies:
Extreme attention to detail Capable of maintaining high data accuracy across multiple platforms and systems.
Process-driven Comfortable following and improving documented workflows standard operating procedures and escalation paths.
Multitasking and prioritization Able to manage high volumes of tickets orders and project responsibilities concurrently.
Proactive mindset Identifies inefficiencies anticipates equipment needs and suggests cost-saving or time-saving measures.
Clear communication skills Strong written and verbal communication across technical and non-technical audience
INCO: Cushman & Wakefield
Required Experience:
IC
Employment Type
Full-Time
