Service Delivery Specialist
Service Delivery Specialist
Posted on :
04-06-2025
Employer Active
1 Vacancy
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Job Description
Role:
- Prioritizing and communicating the expectation/requirement between business teams and technical teams including external stakeholders.
- Set up and drive cross functional forums together with pillar functions making sure we set a priority that will continue the walk the talk of MMR agenda.
- Communicate with strategic stakeholders and global team to secure work tools stable for daily operation.
- Align Ways of Working coordinate translate and evaluating business needs to technical support teams and external vendors.
- Develop and improve support processes and Ways of Working between internal teams pillars and across the enterprise.
- Advice and guide product teams in operational procedures and process to ensure stable and high-quality operation of their products.
- Assist with application onboarding to MMR when new products are put in production.
- Anchor MMR in various forums and continue to keep awareness and agenda alive
- Work with Area and other leadership to understand the vision and work on defined KPIs
Essential requirements:
- Experience in Business Impact Analysis (BIA): Ability to perform impact assessments related to non-compliance with MMR guidelines and provide actionable insights.
- Experience in Compliance Reporting: Skilled in reporting BIA results across product unit and executive levels using dashboards and trend analysis.
- Experience in Cross-Functional Collaboration: Experience working with product teams to resolve compliance gaps and drive accountability.
- Experience in Issue Escalation & Risk Management: Proficient in escalating delays tracking resolution status and maintaining risk registers.
- Experience in Follow-up & Governance: Strong follow-through on compliance actions and governance alignment.
- Experience in Service Management Expertise: In-depth knowledge and hands-on experience with:
- Problem Management
- Incident Management
- Knowledge Management
- Change Management
- Business Continuity Planning
- Cybersecurity Awareness: Understanding of cybersecurity frameworks and their application in service delivery.
- Monitoring & Tool Proficiency: Familiarity with industry-standard monitoring tools and current technology trends.
- Process Orientation: Strong understanding of ITIL frameworks and service delivery best practices.
- ITIL certificate / working experience or have general knowledge of ITIL foundation essentials.
- QA (quality assurance) testing
- Working experience on ServiceNow
Please explain how you meet all the requirements when applying.
Utilization: 100%
Location: Stockholm
Period:
Last day to apply:
We present regularly. This means that we sometimes remove the assignements from our website before the final application deadline. If you are interested in an assignement we recommend that you submit your application as soon as possible.
Employment Type
Full Time
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