Customer Service Representative (Portuguese and Spanish)
Customer Service Representative (Portuguese and Spanish)
Posted on :
04-06-2025
Employer Active
1 Vacancy
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Job Description
David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Portuguese and Spanish speaking Customer Service Representative to join their team in Braga.
Position: Customer Service Representative
Location: Braga Portugal
Work model: Remote
Employment type: fixed term (6 months)
Remuneration: Base salary
DUTIES AND RESPONSIBILITIES:
- Respond to information requests from professionals clients or other stakeholders regarding a specific product or service area.
- Manage incoming communications via email and phone providing accurate and timely support.
- Identify opportunities to enhance service delivery and propose actionable solutions.
- Participate in a rotating on-call schedule (approximately once every four months) to ensure service continuity.
REQUIREMENTS:
- Native / fluent in Portuguese (C2) and Spanish (at least C1) both verbal and written. Fluent in English (minimum B2 level)
- A higher education degree in a scientific or healthcare-related field (e.g. life sciences health sciences chemistry or a related discipline) this is a mandatory qualification.
- A strong interest in research and evidence-based practices.
- Excellent communication organizational and time management skills.
- Ability to work both independently and as part of a team in a dynamic environment.
OFFER:
- Opportunity to work with a leading global travel & tourism brand
- Competitive salary with performance-based incentives
- Professional growth opportunities within the BPO industry
- Collaborative and supportive work environment
- Access to exclusive travel perks and discounts
- And many more!
Employment Type
Full Time
Key Skills
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