Customer Support Assistant
Customer Support Assistant
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description:
We are currently seeking a reliable and professional Customer Support Assistant to join our growing team in Kansas City MO. The ideal candidate will play a key role in assisting clients resolving inquiries and ensuring customer satisfaction across all communication channels. This position is perfect for individuals who enjoy problem-solving working in a team and providing outstanding service in a fast-paced environment.
Responsibilities:
Respond promptly and professionally to customer inquiries via phone email and chat
Assist customers in navigating our products and services
Document client issues and escalate complex cases to the appropriate department
Maintain accurate records of interactions and transactions
Follow up with clients to ensure their issues are resolved to satisfaction
Support internal teams with feedback and client insight to enhance service quality
Uphold company policies and provide clear courteous and timely assistance
Qualifications :
Qualifications:
High school diploma or equivalent required; associate degree preferred
Previous experience in customer service or administrative support is an asset
Excellent communication and interpersonal skills
Proficient in Microsoft Office and basic CRM systems
Strong problem-solving abilities and attention to detail
Ability to remain calm and professional under pressure
Self-motivated with a strong work ethic and team-oriented attitude
Additional Information :
Benefits:
Competitive salary based on experience
Opportunities for career growth and professional development
Supportive team environment with ongoing training
Paid time off and holidays
Health dental and vision insurance options
Retirement plan participation
Stable MondayFriday schedule 8-hour shifts
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
