Call Center Agent
Call Center Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
We are seeking a reliable and motivated Call Center Agent to join our growing team in Kansas City MO. As a Call Center Agent you will be the first point of contact for customers handling inbound and outbound calls with professionalism empathy and efficiency. This role is perfect for individuals who enjoy problem-solving communicating clearly and delivering high-quality customer service.
Responsibilities
Answer incoming calls promptly and courteously
Provide accurate information and resolve customer inquiries efficiently
Record customer interactions and update account information in the system
Escalate complex issues to the appropriate department when necessary
Maintain a high level of product knowledge to offer informed solutions
Follow company scripts and protocols to ensure consistency and compliance
Meet or exceed daily performance targets and quality standards
Qualifications :
Qualifications
High school diploma or equivalent; associate degree is a plus
Previous experience in customer service or call center preferred
Strong verbal and written communication skills
Excellent listening and problem-solving abilities
Ability to work in a fast-paced team-oriented environment
Proficient with computers and call center software systems
Dependable punctual and committed to delivering excellent service
Additional Information :
Benefits
Competitive salary ($42000 - $48000 annually)
Health dental and vision insurance
Paid time off and holidays
Ongoing training and development programs
Opportunities for career advancement
Supportive and inclusive team environment
Retirement savings plan options
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
