LEAD GUEST SERVICE AGENT- HOTEL
LEAD GUEST SERVICE AGENT- HOTEL
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The incumbent in this position is responsible for providing superior service to both the internal and external customer. This position is responsible for maintaining an efficient and effective Hotel Front Office work group via direction from the Assistant Front Desk Managers. This position is responsible for providing training assistance and on-the-job work direction to the Front Desk Agents Night Auditors PBX Agents Bell Attendants Valet Attendants and Ogle Haus to ensure accurate exceptional and courteous room registration and check-outs. The incumbent is also responsible for welcoming and providing service to guests of the hotel. Provides general leadership and work direction of department team members including but not limited to:
- Organizing and assigning work
- Prioritizing workload and assignments to ensure orderly and efficient completion by department team members
- Directing department team members in the successful completion of assigned work
- Enforcement of department and company policies
- Instructing and training department team members in the successful performance of their duties
- Other leadership and work direction duties as assigned by Management
Lead Persons do not perform managerial tasks such as performance reviews hiring or terminations; although they may provide input to management regarding such matters.
Qualifications :
- Effective communication skills.
- Must be able to obtain and maintain all licenses / certification per Federal State and Gaming regulations.
- Must successfully pass background check.
- Must successfully pass an alcohol and drug screening.
- Must be 21 years of age.
The skills and abilities necessary for this position are typically acquired through the completion of a high school education or equivalent in addition to two months of on-the-job training or related experience
Additional Information :
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
