Position Summary
Provide strategic leadership for all guest-facing and facility-support functions on a mature campusensuring an exceptional welcoming environment and seamless operations as the ministry scales.
Key Responsibilities
Guest Experience Leadership
- Recruit train and empower Campus Experience teams including Guest Services Next Steps and Facilities
- Ensure flawless set-up and tear-down of check-in stations signage hospitality areas and seating zones
- Manage parking greeter deployment and guest follow-up processes
Facility & Campus Support
- Build systems and best practices that support both guest experience and facility operations
- Liaise with Landlord Facilities/Maintenance teams to ensure building readiness (AV lighting HVAC cleanliness)
- Coordinate vendors and facilities staff for large-scale events seasonal dcor and emergency procedures
- Maintain campus floor plans zone assignments and aesthetic standards
- Model and promote a culture of excellence teamwork and Christ-like service
- Upholds the guest experience quality standards by managing the facilities program and resources
- Standards are in three categories: janitorial maintenance and event support
- Maintains and manages the asset inventory and maintenance program
- Oversees the non-event (ex. storage) spaces on campus across all ministry areas
Collaboration & Feedback
- Gather and analyze guest and volunteer feedback; identify trends and implement improvements
- Partner with worship communications and safety
- Works with the CapEx Central team to navigate facility requests and FF&E procurement
Qualifications :
- 5 years of leadership in guest experience facility operations or event managementideally in a multi-site context
- Experience coordinating audiovisual and facilities resources for services and events
- Proven volunteer management and training background with large teams
- Strong project-management skills; ability to oversee teams and vendors
- Proficiency with Rock (or similar CRM) and facility-management software
- Data-oriented able to translate feedback and metrics into improvements
- Servant-hearted relational and collaborativeadept at casting vision and inspiring teams
- Flexibility to support weekend services seasonal events and occasional off-hour needs
Additional Information :
All Mariners Church Staff:
- Love Jesus and call themselves Christians.
- Embrace a high biblical standard of personal conduct and lifestyle.
- Agree to and adhere to the churchs statement of faith and leadership commitment.
- Attend Mariners Church.
We believe the total combination of your pay benefits and opportunities aligned with your calling will ensure that you and your family are provided for. The following items are just a sample of the things we offer for full-time employment:
- Health insurance (medical dental and vision)
- 403b Retirement Saving Plan
- Paid vacation
- Paid time off to serve
- Discounts at the Mariners Cafe and Bookstore
- Tuition discount for Mariners Church Preschool
- Opportunity to attend ministry events and conferences
- Working alongside a community of supportive like-minded believers
Remote Work :
No
Employment Type :
Full-time