Vendor Operations Representative (s ÄeÅ¡tinou nebo slovenÅ¡tinou)
Vendor Operations Representative (s ÄeÅ¡tinou nebo slovenÅ¡tinou)
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Job Description
Were looking for full-time vendor service stars to join our team! At foodora we (almost) never sleep were open every day from 08:00 to 23:30 including weekends and public holidays. That means we need team members who are flexible and willing to work across daytime evenings weekends and holidays.
Your Start with Us
Your journey begins with mandatory in-person training spread across one month from our office. The next training starts on August 1st and full attendance is required. As a Vendor Operations Representative youll play a critical role in ensuring restaurants are seamlessly onboarded trained and supported on our platform. Youll be the driving force behind successful vendor activation and early performance delivering outstanding service and guidance at every step.
What Youll Do
Onboarding & Activation
Review and validate onboarding documentation to ensure vendors meet platform requirements
Create and quality-check content before vendor activation
Lead onboarding calls and training sessions to walk vendors through the app/device setup
Activate vendors once all onboarding steps are complete
Vendor Support & Enablement
Act as the go-to contact for newly onboarded vendors during their first 60 days
Provide proactive performance support addressing issues and guiding improvement
Run targeted activities to drive vendor engagement and success
Customer Service & Live Operations
Support vendors through chat and email with occasional phone interactions
Deliver professional empathetic and high-quality customer service
Troubleshoot operational issues by coordinating with vendors riders and internal teams
Actively listen build rapport and provide informed accurate support
Follow up with stakeholders to ensure timely resolution of requests
Maintain deep product knowledge and adhere to quality standards
Handle complaints with care offering timely and appropriate solutions
Contribute to Live Ops by achieving individual and team performance goals
Help us raise the bar and grow with us. If youre eager to learn lead and make an impact youll find fantastic growth opportunities at foodora.
Qualifications :
Who You Are
Youre a service-driven team player who thrives in dynamic fast-paced environments. You bring a proactive mindset a passion for helping others and a positive solutions-oriented attitude. If youre adaptable communicative and eager to learn youll feel right at home.
What Were Looking For
Strong computer literacy (we work across multiple systems)
Fluency in German or Czech or Hungarian and English or Hungarian spoken and written.
Previous experience in service such as hospitality or customer support is a big plus
Additional Information :
Your Benefits
Modern dog-friendly office in Budapests Haller Gardens easy to reach even by bike!
International good vibe strong corporate background a secure & inspiring place to grow.
From day one: life accident & health insurance (MetLife).
SZP-card & Medicare health package.
foodora PRO & vouchers tasty meals even in the home office.
Mental health support & relaxing office massages.
In-house English lessons LinkedIn Learning access.
Extra days off AYCM partnership & all tools provided.
Social impact matters: we support 6 charities and you can join in!
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
