Community Office Manager
Community Office Manager
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Job Description
Key Responsibilities:
Office Management:
- Serve as a primary point of contact for constituents seeking assistance with federal programs (e.g. immigration CRA Service Canada).
- Triage and assign casework to appropriate staff ensuring timely follow-up and resolution.
- Oversee the running of the constituency office including administrative systems and health and safety.
- Manage office supplies and resources efficiently.
- Ensure data protection and confidentiality protocols are upheld.
- Ensure accessible and equitable service delivery across all community groups.
Constituent Services:
- Manage constituents visiting calling and writing to the constituency office
- Engage with constituents in an empathetic and thoughtful manner
- Oversee and support casework ensuring prompt and sensitive handling of constituents issues.
- Draft and manage responses to constituent enquiries correspondence and complaints.
- Maintain accurate and confidential records including ensuring daily CRM updates are completed by staff
Staff Supervision:
- Assist the Chief of Staff in day-to-day activities.
- Foster a professional inclusive and supportive work environment
- Prepare weekly and monthly statistical reports for the Chief of Staff and MP
Qualifications :
Personal Qualities
Essential:
- Bilingual;
- Strong leadership and organizational skills;
- Excellent written and verbal communication abilities;
- Proven experience in office management;
- Ability to handle sensitive information with discretion and confidentiality;
- Strong interpersonal skills and a commitment to collaborative and compassionate public service;
- Ability to work independently and take initiative.
Desirable:
- Experience managing a constituency office or other office;
- Knowledge of the role of an MP;
- Experience with casework social work or customer service in a political or public service setting;
- Familiarity with the local constituency and its key issues.
Stakeholder Engagement & Intergovernmental Relations:
- Track and advise the Chief of Staff on relevant issues affecting the riding that require coordination between municipal provincial and federal jurisdictions (e.g. infrastructure transit housing heritage and land use planning).
Qualifications:
- Post-secondary education in political science public administration communications or a related field;
- Minimum 35 years experience in political governmental or community service roles preferably in a managerial or senior administrative capacity;
- Strong understanding of Canadas three levels of government their respective roles and intergovernmental relations especially within the National Capital Region;
- Familiarity with the mandate and functions of the National Capital Commission and its coordination with Parliament Hill federal agencies and local authorities;
- Excellent written and verbal communication skills in both English and French (bilingualism strongly preferred);
- Proven ability to work in a fast-paced politically sensitive environment with a high degree of professionalism discretion and judgment;
- Experience managing a small team and handling confidential or politically sensitive information.
Working Conditions:
- Based in an Ottawa constituency office 5 days per week;
- Must be legally entitled to work in Canada and prepared to sign a confidentiality and political loyalty agreement;
- Our office is committed to equity diversity and inclusion in all aspects of its work and welcomes applicants from all backgrounds.
Additional Information :
Occasional travel and work outside of regular hours may be required.
Members are the employers of their employees. In accordance with the Members By-law Members may recruit hire promote or release employees and determine their job responsibilities their hours of work the classification of their positions and their salaries. Members have the full discretion over the direction and control of the work performed on their behalf by their employees; however employees are hired exclusively to assist Members in the fulfillment of their parliamentary functions.
If you have an accommodation request require material in an accessible format or need additional support with the application process please contact Recruitment and Selection Services at .
We thank all candidates for their application. Only selected candidates will be contacted for next steps.
This posting will remain advertised until all business requirements are met. Applicants who meet the qualifications may be contacted for further assessment at any time.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
