Director of Residences
Director of Residences
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Salary Not Disclosed
1 Vacancy
Job Description
As the Director of Residences at The Knox you will lead a passionate team dedicated to ensuring the seamless operation of our Dallas property. As part of the Executive Team you will have full accountability for the Residential and Homeowners Association Operations. Your leadership will reflect our commitment to service excellence the homeowner experience and precision in every detail.
Please note that this is not an exhaustive list of everything that needs to be done Within this the key responsibilities for this position are:
Collaborates with the HOA Board President and Board Members to ensure the smooth operation of the residential community and maintain adherence to the governing documents.
Develop staffing needs for services provided to Residences working with the Director of Talent & Culture to recruit hire and onboard residential team members.
Work with real estate and hotel teams to optimize branded services amenities and facilities.
Coordinate all post-closing activities including residence renovation or fit-out approvals move-in logistics establishment of service accounts etc.
Lead and coordinate the day-to-day operations of the Residences.
Ability to develop with the aid of key personnel strategies and programs to ensure attainment of the residential goals and objectives.
Ability to prepare and implement comprehensive owner services amenity plans and programs.
Demonstrate an understanding of all legal agreements and governing documents pertaining to the operation of the Residences and Association.
Master the allocation methods budget process and financial reporting obligations with the assistance of the Director of Finance.
Responsible for the coordination of annual meetings board meetings and other committee or special meetings as per the requirements of the governing documents.
Participate with the Director of Finance in the preparation of monthly quarterly and annual residence management program financial reports owner statements invoices and association statements.
Control all capital and reserve fund expenditures ensuring that proper guidelines are followed and projects are completed on a timely basis.
PRE-OPENING RESPONSIBILITIES
Define and plan the residential services available throughout the community to establish standard operating procedures that stipulate the appropriate sequence of services and paths of travel with the assistance of relevant executive committee members.
Develop and execute the homeowner welcome program including orientation materials and processes to secure a favorable first impression of the homeowner experience.
Coordinate with the development team to ensure unit and common area readiness and turnover schedules are in place.
Collaborate with the Director of Engineering to ensure vendor contracts are established for necessary services to the Residences and Association.
Establish and maintain the residential database and owner portal adhering to established residential standards governance compliance and local community association laws.
Qualifications :
5 years of experience as a Director of Residence within a luxury hotel environment or high-end residential properties with a focus on governance operations and elevated resident experiences.
Proven leadership skills with strong organizational and project management abilities to effectively prioritize tasks.
Strong financial acumen with experience in budgeting forecasting and cost control.
Familiarity with the operations and priorities of all operating departments.
Experience ensuring compliance with local community association laws and regulations.
Exceptional attention to detail with an unwavering commitment to quality and precision.
Ability to live and work in the United States without sponsorship.
Pre-opening experience with newly built projects is highly beneficial.
Additional Information :
Auberge Resorts Collection is a portfolio of extraordinary hotels resorts residences and private clubs. While each property is unique all share a crafted approach to luxury and bring the soul of the locale to life through captivating design exceptional cuisine and spas and gracious yet unobtrusive service. With hotels and resorts across three continents Auberge invites guests to create unforgettable stories in some of the worlds most desirable destinations. Please visit to learn more about our Collection. Follow us on Instagram TikTok Linkedin Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
