Account Manager

The Crisis & Data Breach Response Services team sits within the Experian Consumer Services (ECS) Division. The propositions provided by the team relate to products and services paid for by companies that have compromised personal data of consumers customers or employees.

Reporting to the Head of Crisis & Data Breach Response Services as an Account Manager you will have an important role consulting with clients to provide propositions of pre and post breach services helping clients respond recover and reassure individuals affected by a data breach event.

Responsibilities

• You will provide support to the Business Development function in both pre and post areas.
• You will book appointments for the Head of Crisis & Data Breach Response Services with referrers potential pre-breach client opportunities
• Develop relationships with our referrers to generate pre-event leads
• Manage the inbound enquiries for our monitoring services and processing contracts
• Account management of our existing Retainer clients to ensure they get value from the service and understand what other add on services they may benefit from and manage the renewal process
• Update Salesforce to ensure all sales activity is captured
• Use social media platforms to publicise our thought leadership positioning
• Build a marketing profile as a key member of the team with a thought leadership stance and manage the marketing strategy of the business and help deliver thought leadership content

Qualifications :

• Experience in sales / account management
• Proven track record in using Salesforce and Microsoft Office applications
• Ability to work self-sufficiently booking appointments with clients and diary management
• Excellent skills in communicating with clients both verbally and written
• Highly customer-focused and motivated to challenge conventional thinking to improve processes and evolve the business
• Comfortable working in a crisis environment short timescales with immediate response to clients required.

Additional Information :

• Hybrid working
• Great compensation package and discretionary bonus
• Core benefits include pension bupa healthcare sharesave scheme and more
• 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.

Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is award-winning; Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.

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Remote Work :

No

Employment Type :

Full-time